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● 10yrs+ experienced marketing and operations professional seeking opportunity to transition into a customer success role at a SaaS B2B tech company.● 3yrs additional US Army experience in healthcare with focus on rapid and hospital medical care.● Highly empathetic with self-driven passion for teaching, solving problems and helping others in high pressure situations.● Tech-savvy, curious, fast-learner with excellent experience in prioritizing, organization, and time management.● Exposure to SaaS business models, metrics, and ecosystem.
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ParaprofessionalTilly Therapy Aug 2023 - Jun 2024● Assist in implementing individualized education plans (IEPs) and Behavior Intervention plans (BIPs) under the guidance of special education teachers.● Encourage and facilitate student indiependence in academics, social, and daily living skills, using supportive techniques and strategies.● Work collaboratively with teachers, therapists, and other paraprofessionals to ensure consistent support and progress monitoring.● Foster a supportive and nurturing environment to promote emotional regulation and social skills development. -
Freight Service LeadGsc Logistics, Inc. Aug 2020 - Apr 2023Oakland, Ca, Us● Successfully reduced customer disputes by 50% within two months, fostering stronger client relations and promoting business growth.● By implementing new structure and processes of inventory, I saved Medline, our largest customer, over $100K a day of late fees, totalling to final potential $1M in late fee savings.● Implementing new structure and processes of inventory to save Medline, our largest customer, over $100K a day in late fees, totalling to $1M in savings.● Restructured team roles to optimize performance and efficiency, leading to a record-breaking account request rate by 130% within two weeks.● Implemented efficient dispatching processes through comprehensive team training, saving each dispatcher 1 hour of meetings a day.● Ensured inventory accuracy through regular container inventory audits, which allows over 1,000 units of containers to be shared between 75 independent truckers.● Spearheaded the development of strategies to meet and exceed customer expectations and resolve conflicts by meeting with the head of Port of Oakland and our Vice President of Operations. -
Freight Service CoordinatorGsc Logistics, Inc. Aug 2020 - Sep 2022Oakland, Ca, Us● Conflict Resolution- Facilitated effective communication and conflict resolution between clients and drivers.● Effective communication- Managed driver dispatch to ensure timely and efficient deliveries.● Process efficiency- Optimized data entry processes in the transportation management system.● Attention to detail- Monitored container availability and provided real-time updates on driver activity.● Team building- Collaborated with cross-functional teams and management to address operational challenges effectively.
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Marketing DirectorWorld Financial Group (Wfg) Aug 2014 - Feb 2021Duluth, Ga, UsFinancial Professional - Life & Health State Licensed in CA● Spearheaded comprehensive marketing strategies and campaigns, driving brand awareness and engagement.● Keynote speaker at the 2016 WFG Convention in Hawaii with over 3,500 attendees.● Oversaw the development and execution of marketing materials, including banners, flyers, and business cards, contributing to the expansion of membership and community engagement.● Conducted targeted market research and analysis, identifying key trends and opportunities to enhance marketing initiatives and maximize outreach.● Collaborated with cross-functional teams to ensure the alignment of marketing efforts with overall business objectives and company vision. -
Healthcare SpecialistUnited States Army Reserve Jun 2009 - Jun 2012Fort Liberty, Nc, Us●Received an Army Commendation Medal for providing rapid treatment for a commanding officer.●Successfully completed and oversaw the safety of marksmanship missions.●Instructed Health Care Specialist certification of over 150 soldiers.●Instructed EMT certification of over 150 soldiers.●Assigned to missions at Brooke Army Medical Center (TX) and Walter Reed Army Medical Hospital (DC).
Kevin Doan Skills
Kevin Doan Education Details
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Ohlone CollegeGeneral -
United States Army Medical CorpHealthcare Specialist Course
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Newark Memorial High SchoolHigh School
Frequently Asked Questions about Kevin Doan
What is Kevin Doan's role at the current company?
Kevin Doan's current role is 10yrs+ experienced marketing and operations professional seeking opportunity to transition into a customer success role at a SaaS B2B tech company.
What is Kevin Doan's email address?
Kevin Doan's email address is ke****@****chq.com
What is Kevin Doan's direct phone number?
Kevin Doan's direct phone number is +151033*****
What schools did Kevin Doan attend?
Kevin Doan attended Ohlone College, United States Army Medical Corp, Newark Memorial High School.
What are some of Kevin Doan's interests?
Kevin Doan has interest in Children, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.
What skills is Kevin Doan known for?
Kevin Doan has skills like Public Speaking, Recruiting, Healthcare, Military Experience, Leadership, Sales, Team Building, Event Management, Customer Service, Microsoft Word, Training, Powerpoint.
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