Kevin has over 30 years of broad-based business consulting experience. His passion lies in analyzing IT-related processes, implementing ITIL/ ITSM practices, and designing meaningful process metrics to be used to improve the same processes. His capabilities include business process reengineering, test and project management, business process/ data analysis, quality practices and configuration/ change management. He has 14+ years of functional experience in software quality management and configuration control with emphasis on melding the ideas and disciplines of SEI-CMMI, ITIL, ISO and Lean Six Sigma, in which he holds the title of Master Black Belt. He has provided professional services to the Department of Energy, the Department of State (USAID), the United States Postal Service, The General Services Administration, Freddie Mac, the Federal Depositors Insurance Corporation and the College Board. Kevin is a hands-on guru when it comes to program/project management and quality assurance practices, having been key personnel on several large and complex consulting projects.Specialties: Process analysis, metrics and practices for ITSM, ITIL, ERP and large COTS installations, Business process improvement methods and techniques, Quality methods and standards .