Kevin Dring Email and Phone Number

Guest Service In-charge, Full Time- Team Leader for Bell, Door and Room delivery service.- Manning the main reception counter as a first port of call for any guests entering the hotel in order to deal with enquiries about their stay, Luggage storage and sightseeing & city information.- Maintaining contact with other departments via daily meetings and regular phone contact in order to maintain the guests needs via my team.- Delegating daily tasks to the team and organising break rotations and any minor shift changes.- Following up any guest requests made to my team via phone, letter, by email or in person.- Translating for other staff when English communication is difficult. Usually during complaints, when the guest has a strong accent or over the phone.

Taking customers through security & updating personal information•Activating & safe receipting credit cards•Pitching & selling card protection•Registering cards, ID documents & members of the household onto the customers policy•Answering general queries, taking complaints & processing claims for Card Loss Assistance, ID Protection, Key Cover, Travel Insurance, Breakdown Cover & Phone insurance on behalf of Santander.

Loading & operating shredding machinery for heavy duty plastics

Organising & leading guided dives•Assisting instructors with training courses•Dealing with instore enquiries

Preparing quotes including costing & acknowledging orders•Amending trailer specifications•Dealing with customer complaints & queries•Booking transport for delivery of trailers

- 01/2005 – 05/2005 Basic Training. Junior Corporal rank achieved.- 05/2005 – 10/2005 Combat Engineer Training.- 10/2005 – 01/2006 Driver Training. License groups B, BE, B1, C1, C1E, C, CE. Basic vehicle maintenance and servicing. ADR groups 1, 2 & 3.- 02/2006 – 03/2006 Hameln Germany posted to field support squadron, mechanical transport section. General military driving and vehicle maintenance.