• Manage and optimize social media platforms by developing content strategies, executing a biweekly posting schedule, and using analytics to enhance engagement.• Lead multi-channel marketing campaigns, coordinating cross-functional teams and applying market research to drive increased attendance and engagement within the UT Dallas community.• Collaborate with the President and Vice President to create and execute event-related content, utilizing tools such as Google Docs and Canva to align with organizational objectives and enhance visibility.

• Led the transition project of patient care to a new outpatient surgery center, collaborating with cross-functional teams as well as senior leadership to ensure a seamless process.• Guided patients through financial consultations for procedures, increasing transparency and elevating patient satisfaction through clear and effective communication. • Streamlined clinic operations by coordinating and scheduling 120+ procedures monthly, implementing a waitlist system that improved patient satisfaction by reducing wait times and ensuring timely care.• Audited charge entries with precision to ensure billing accuracy and support revenue cycle efficiency.• Delivered administrative support to the leadership team and physicians in the gastroenterology department.

• Managed a high-volume, multi-line telephone system, efficiently scheduling and organizing patient check-ins and check-outs for 50+ patients daily. • Utilized EMR software to maintain up-to-date and accurate patient records for a patient base of 1000+, ensuring data integrity and compliance with HIPAA guidelines. • Verified insurance benefits and processed financial transactions, enhancing the patient experience and ensuring smooth operations through financial accuracy.

• Conducted qualitative coding in Microsoft Excel for a study on expressive writing as an intervention for alcohol use, developing data analysis skills and understanding of various research methodologies. • Engaged in regular discussions and critiques of research findings, honing skills in articulating complex information and contributing to collaborative problem-solving. • Designed and simulated research studies, leveraging project management and analytical skills to oversee multiple tasks and deliver results efficiently and on time.

• Answered telephone calls, scheduled patient appointments, and acquired necessary documents prior to examination• Obtained patient vital signs, validated medication and records, and prepared rooms for patient-physician consultations• Maintained professionalism and confidentiality when communicating with patients and handling their information

• Assisted students in the correction and completion of their assignments to ensure better grades and success in school• Created math and reading tasks for students resulting in more time devoted to learning• Communicated students’ progress effectively with parents to better understand where improvement may be needed