- Gestion des relations clients (FR/BE/CH/LUX) et traitement des demandes spécifiques- Suivi des commandes et coordination des expéditions de produits médicaux- Résolution des litiges et gestion des réclamations clients- Collaboration avec divers départements pour garantir la satisfaction client- Amélioration des processus internes pour accroître l'efficacité du service- Utilisation quotidienne de compétences en communication et gestion de situations complexes- Contribution à maintenir des relations de confiance avec les clients et à renforcer la fidélisation

- Modernisation et informatisation du magasin (création d'un fichier clients, réparations, commandes...) - Actualisation des réseaux sociaux - Gestion des commandes par Internet, de la réception à l’expédition - Conseil auprès des clients pour la vente et la réparation d’instruments

- Engaged, educated, and qualified targeted accounts and new businesses. - Effectively communicated with potential customers via phone and email. - Conducted thorough research on new accounts, identifying key decision-makers and cultivating interest to foster account growth. - Shared potential opportunities with account managers. - Consistently achieved quarterly quotas for qualified opportunities.

- Successfully handled renewals of hi-tech services and support licenses for Alcatel-Lucent.- Conducted in-depth research on accounts to identify new business opportunities.- Guided the entire sales cycle, from prospecting to closing deals.- Ensured meticulous database maintenance, including contact details and service end dates.- Delivered up-to-date forecast information to the Inside Sales Manager.

- Designed the COGES website using a CMS. (Joomla) - Empowered sales teams by providing training for website updates.- Thoroughly verified exhibitors' plans, documents, and authorizations.- Offered prompt and attentive support to exhibitors via phone and email, ensuring all essential documents were provided.- Conducted pre-show inspections to ensure facilities and equipment were in order.

- Crafted visually appealing websites, logos, and web advertising banners for local businesses and shops.- Proficiently installed and configured CMS platforms (Joomla/WordPress).- Implemented Google tools for SEO and website optimization.