Kevin Easley Email & Phone Number

New York, NY, US

New York, NY, US

New York City Metropolitan Area

New York City Metropolitan Area

Greater New York City Area

Greater New York City Area

• Working with a small team to resolve & log customer service inquiries from healthcare professionals and patients in a timely and professional manner
• Maintain ongoing communications with Engineering Team in order to stay abreast of product releases and routine maintenances
• Assist in communicating these events to customers, and maximize the customer satisfaction and ongoing usage of pingmd by providing world-class customer support
• Developed, launched, and maintain a user Knowledge Center of customer FAQs and how-tos using trends in topics of customer service inquires to facilitate app usage
• Develop, deliver, and perform in-person and remote trainings to newly on-boarded organizations and other patrons upon needs based request
• Provide after-hours support to deliver critical customer communications and resolve urgent customer service inquires (early morning, evenings, weekend and holiday support)

Greater New York City Area

• Working independently for a high volume educational facility, acting as the first face students, instructors, and other stakeholders interact with
• Provide operational and technical assistance to instructors by creating a functional and comfortable classroom environment

Scarsdale, New York

• Work independently on early morning shifts to open the gym, check in all members, and handle any customer service issues that may arise
• Assess member needs and schedule spa appointments, sell personal training sessions and advise on fitness classes

Greater New York City Area

• Responsible for approaching, advising and engaging customers, sharing product knowledge and expertise, and creating lifelong users and promoters of the products
• Assisted with personal and professional device set-up, identifying and developing business accounts, and welcoming and assessing the needs of all customers in order to facilitate efficiency in a high traffic location

Greater New York City Area

Worked with producers of the Saturday edition to create segments ranging from breaking news to sports and entertainment to weekly Saturday Sessions music segments. Responsibilities included pitching stories, doing research for upcoming segments, and assisting with production of the Saturday broadcast.

Greater New York City Area

As an Event Team Recruiter for the Making Strides Against Breast Cancer Walk, I worked to shape a direct marketing campaign aimed at recruiting companies and individuals to participate in the walk. Primary responsibilities included cold-call outreach, assisting walk teams in fundraising, and general office maintenance.

Greater New York City Area

Summer Internship in the Major Narcotics Bureau. Responsibilities included transcribing recorded audio evidence for trial prep, researching possible grants for the office, as well as other basic intern duties.

Greater Boston Area

Independent role creating and presenting short educational presentations about different exhibits throughout the museum, geared towards younger patrons.

Master Of Science - Ms, Is, Cybersecurity & Information Assurance, 3.9

Bachelor Of Science (Bs), Radio, Television, And Film

Activities and Societies: NU Channel 1, Kaplan Humanities Scholar Program, 24 Hour Play Festival

Education record

Activities and Societies: Annual fall play (crew), annual spring musical (cast), The Echo online student newspaper, Student Faculty.