Business Analyst• Managed cross-functional teams in all stages of the software development lifecycle (SDLC), from planning through maintenance, for multiple custom solutions.• Collaborated with internal and external stakeholders to implement and enhance customized software solutions such as VMWare IT Business Management Suite, CA PPM (Clarity), Kinetic Data, BMC Remedy, and Sharepoint.• Acted as a liaison between the technical personnel and the business personnel for the ServicesOrigination Team to execute 8 new services producing $600,000 revenue annually.• Identified and reported on inefficient customer spending through automated monthly reporting to customers and vendors detailing variances in utilization and consumption resulting in savings of over $750,000 annually.• Created business cases exhibiting return on investment, risks and benefits, and plans for implementation for possible revenue generation exceeding $2.1 million over the life of the contract.• Improved effectiveness of IT Service Management by documenting business processes, creating workflow diagrams, and identifying and removing inefficiencies.IT Financial Management Lead• Product manager, developer, and tester of accounts IT Financial Management System.• Lead a team of 10 in conducting IT Financial Management for the largest government integration account.• Created and presented system training to 300+ users both on-site and virtually.• Elicited and documented business requirements and acceptance criteria for system enhancements from end users, project stakeholders, and internal team by writing user stories.• Owned and maintained the product road-map including prioritizing the product backlog and scheduling of future releases.• Automated manual invoicing processes using SQL resulting in a reduction of head count by 2 and increased invoice accuracy from 75% to 99% by creating error reports using data integrity queries.

• Selected, implemented, maintained, and managed all information technology systems.• Managed hundreds of users, both domestic and international, across all information technology systems.• Responsible for planning and conducting all information technology system rollouts.• Worked with large scale learning management systems in design as well as users and system management.• Provided operational support as information technology consultant and project manager for various projects to other departments such as human resources, product/service delivery, and accounting.