Outsourcing I.T. Company. Assisted employees and management of client companies with a variety of computer, printer, network,LAN/WAN connectivity, onboarding/offboarding, telephone, email, and software issues using telephone and remote desktop connections to resolve the problem(s).

Proactive member of the IT team directly supporting internal and external customers and maintaining proprietary, mission-critical systems in the Teleradiology and cloud-based medical image management industry. Assisted doctors, colleagues and company infrastructure regarding IT Support along with client implementation, on-call support as a 24/7 technician. Tracking Dicom image flow and HL7 requests. Using both SQL and Mirth to find and create exams for Radiologists for trauma and stroke… Show more Proactive member of the IT team directly supporting internal and external customers and maintaining proprietary, mission-critical systems in the Teleradiology and cloud-based medical image management industry. Assisted doctors, colleagues and company infrastructure regarding IT Support along with client implementation, on-call support as a 24/7 technician. Tracking Dicom image flow and HL7 requests. Using both SQL and Mirth to find and create exams for Radiologists for trauma and stroke studies. Working under HIPPA compliance and Trauma coding. Performed remote desktop support for medical staff with Active Directory, Office 365, Windows 10 and Windows 7 operating systems, VOIP phone systems, display monitors, and connectivity issues. Show less

Outsourcing I.T. company. Traveling within Louisville to perform Technological Support to companies that are not large enough to justify a full time I.T. presence. Locations include schools, churches, dental offices, bedding companies, paint companies, and furniture stores. Supported users with Windows XP, Windows 7, and Windows 10 operating systems, Microsoft Office software, Office 365, VOIP phones, network printers, wireless access points, and a variety of other software applications.

Responsible for maintaining the day to day functionality of up to 1,200 individual work stations; Build out new work stations as account needs grow and/or change; replace worn or broken desktop components; Order, maintain, and distribute headsets and telephones for phone agents; Coordinate with vendors to recycle non-functioning equipment; Prepare classrooms for training of new phone agents. Supported users on Windows 7 and Windows XP operating systems, Microsoft Office software, VOIP phone… Show more Responsible for maintaining the day to day functionality of up to 1,200 individual work stations; Build out new work stations as account needs grow and/or change; replace worn or broken desktop components; Order, maintain, and distribute headsets and telephones for phone agents; Coordinate with vendors to recycle non-functioning equipment; Prepare classrooms for training of new phone agents. Supported users on Windows 7 and Windows XP operating systems, Microsoft Office software, VOIP phone systems, repaired or scheduled repair support for network printers, using Remedy, JIRA, and ServiceNow ticketing systems. Show less

Verify WHOIS information, or track down the actual owner, for .us domain names; Updated domain record keeping and developed a new method of maintaining informational archives. (As a temporary employee)

Diagnose issues/problems with customer computers, check in units, perform hardware/software repairs, fully document all actions taken regarding repairs, ship/receive units to/from service center. (As a Seasonal Employee)

Assist customers on the phone, in a regional call center, with broadband internet, phone, and TV connection problems.

Assist customers on the phone, in a regional call center, with broadband internet connection and e-mail problems.

Take raw video footage and edit it according to the client's needs; take edited video footage and create new DVDs.

Monitor collocated client systems, with HPOV and command-line scripts, for any problems of any kind. Provide “help desk” coverage for client companies (change passwords, check PC settings, escalate problems and potential problems to the appropriate individuals or departments). Develop, implement and update policies and procedures for system monitoring.

Monitor production, servorum, voice presence, user, matchmaker, announcer and switchboard, apache, graph report, advertising, mail, HPOV, MCP and concentrator servers, and fix any problems that occur on each. Create and configure new accounts, manage e-mail alias lists.Update system configurations as needed (new builds, bug fixes, etc.)

Integral part of site development from inception. Compiled requests for new domain names to be added and made recommendations for addition of names when demand reached certain levels. Assisted users with any and all problems related to e-mail services.

Administration of Unix serversSet up new domains for web, ftp and mail access (virtual hosting and routing) Manage Primary and Secondary DNS servers Monitor disk usage and memory on web and mail servers Ensure that daily tape backups are made and archivedManage Technical Support Department Hire, train and replace technical support personnel. Ensure that phone lines are covered for all shifts.Send appropriate personnel to customer locations for on-site… Show more Administration of Unix serversSet up new domains for web, ftp and mail access (virtual hosting and routing) Manage Primary and Secondary DNS servers Monitor disk usage and memory on web and mail servers Ensure that daily tape backups are made and archivedManage Technical Support Department Hire, train and replace technical support personnel. Ensure that phone lines are covered for all shifts.Send appropriate personnel to customer locations for on-site service. Manage employee shift and vacation schedules. Assist customers with technical support levels 1 & 2Assist customers with getting connected and troubleshooting problem connections.Assist customers with obtaining, installing and configuring a variety of software. Assist customers with their domains and virtual routing. Show less