Kevin Eldridge Email & Phone Number

Puckeridge, Gb

London, England, United Kingdom

London, England, United Kingdom

Accountable for the Technical Services (IT) function within TMS, covering both Core IT and Product Solutions. Working as part of the Central Operations function, to date I have delivered both in Technical Services department and across the wider Central Operations team, with my highlights being: 1/ Led a transformation of the Technical Services function by bringing in new team members and using situational leadership to support, direct and coach the team to define new ways of working that allows the core functions to operate within the team including delegated accountability in the right place 2/ Played a key part in the implementation of a global $100m+ contract utilising a new commercial model not used before in our business. With my key deliverables being- Design and implementation of a new business process supported by transactional technology that allowed us to efficiently transact client orders to the new model- Accountable for the Technical Services workstream of the project. - Led the creation of workshop content on the new contract, commercial model, and business process to introduce this to our business. Then delivered this in online webinars and then physically in 5 workshops globally to senior stakeholders in our business. - Played a key role in bringing cross functional workstreams together to facilitate decisions, progress and ensure wider business context available as needed. 3/ Implemented multiple new technology solutions into the business both through SAAS model and in house-built technology to deliver automation, better value to customers or internal departments. Examples of these are a Reporting Package, Online Catalogue and Vendor Management solutions.

Experience• Product owner, leading the strategic direction of a website and mobile product that allows users to order online POS materials, manage stock, track deliveries, campaign management, back office functions amongst other tasks. • Led integration projects using APIs, EDI and other data exchange methods. • Operated in agile methodology, adding to and prioritising the product backlog and building the product roadmap. Chair the sprint planning meetings every 3 weeks and daily scrums. • Prioritise the development backlog to ensure the development resource is used to achieve exactly what the stakeholder is expecting, keeping the them fully updated through the development lifecycle. • Work closely with the development team and technical leads to get input on approach which allowed me to make strategic decisions on ways to move forward. • Take decisions on user experience, design, look and feel, balancing this with ensuring exceptional functionality. • Ran client feedback sessions to then build the output into the future direction of the product. At times feedback was conflicting, I had to manage this with the stakeholders and take decisions. • End to end accountability of the product, from requirements gathering to training, delivery and supportKey Achievements- Brought a new product to market, led the team of developers using agile methodology to ensure correct priorities were being worked on and progress was being made as planned, liaising with clients to update them on progress and delivery. - I implemented Visual Studio Online for the business users by defining the work item process, business process and creation of the product backlog board. Subsequently from this I created a custom Dashboard Overview for all users and custom queries/reports.

Experience- Senior stakeholder on the Burger King account with £2m+ revenue per annum- Implemented 2 way Service Level Agreement to support improved ways of working between supplier and client and visa versa- Created client ADP (Account Development Plan) and introduced structured regular account reviewsKey Achievements• Managed the development and implementation of Delta System (Workstream) across all BK sites in UK and Ireland for online ordering allowing team to better support the account rather than taking requests from sites.

Experience- Continuation of my previous role managing the team, developing internal and external process, transitioning new clients with the addition of financial accountability and responsibility for the logistics department. Leading a team of 17 through 3 direct reports- Accountable for £5m+ annual department revenue and £2m+ annual outsourced logistics spend- Business Consultant & SME (Subject Matter Expert) for Retail Services, logistics & fulfilment- Working as one with systems development team to guide system development roadmap Key Achievements- Transition lead for data and process while integrating 2 new major retailers into the business. Knowing the production outputs required, I worked with the client to redefine their current process and develop briefing methods to capture the data required for the outputs needed. - Created a new process that automates the generation of all pack labels based on data already held online, thus increasing output of internal teams, reducing opportunity for error and providing more transparent and real time data to clients.

Experience- Key member of the transition team transitioning new accounts into the group. - Accountable for the management, delivery and continual improvement of the MPD Services function - Leading the retail, brand and film customer service teams, redefine operational process, ways of working to streamline operations and provide better information to our clients. Key Achievements- Understood the ASDA call off ordering process, identified areas for process improvement and then implemented this new process with system changes to support the new way of working. - Re-invented the library ways of working and classification to reduce library value and volume delivering a reduction in the ASDA library value by over 50%. Then implemented a business replenishment and disposal process later moving this onlineSuccessfully designed the transition plan and managed the transition of the library function for Dixons Retail. Including working with the client to design the online store ordering system translating the client requirements into development requests for the development team.

First Class Honours, Management Science

I played in and coached the University football team as well as playing for a local team on Saturdays. For my studies I was awarded.

Prince2 Practitioner Level, Project Management

Certified PRINCE2 Practitioner - Passed both PRINCE2 foundation and practitioner exams.

Education record