• Drafting Microsoft Word report(s) from inspector notes, atmospheric readings, photographs, and lab results • Room(s) sketch of the affected area inside the property using Room Sketcher app • Constant Contact campaigns for holiday hours • Formatted Excel spreadsheet to indicate past due invoices • Developed a mobile app template to assist in gathering information and photographs during an assessment/inspection

• Gathered sales data from the cafeteria, stores, and shops register receipts and proprietary software • Review, track, and monitor cashier's transactions (voids, no sales...) • Entered sales data into Excel spreadsheets and proprietary software • Emailed sales data to cafeteria, store, and shop department supervisor(s) • Verify and prepare cash deposits from the cafeteria, stores, and shops • Request change order(s) for the cafeteria, stores, and shops for special events • Review delivered shipments against proprietary databases for duplicate shipments • Receive shipments into proprietary software from the cafeteria, stores, and shops • Review and enter University/department authorization number or billing information for catering events into proprietary software • Generate and invoice University/department or contact

• Key holder responsibilities with opening and closing, connecting the server to primary, assigning proper cash amounts for registers, daily bank deposits, and balancing of the store safe • Provide leadership when Store Manager or Assistant is absent • Processed transactions and purchases well over 23 million dollars, for over 40 major accounts and thousands of customers • Collaborate with state and college departments, county schools districts, and private party contacts for specific requirements when submitting statements/invoices • Assisted customers procuring course material in store, contacting other FSCJ bookstores or affiliates nationwide, publishers, and third-party vendors • Created Intranet webpage for frequently used websites, memos, forms, as well as Microsoft office program training/how-to’s • Developed and maintained major account statement/invoice ledger Excel workbook with conditional formatting, including running total, dates sent and paid, and FedEx tracking information • Developed and maintained an Excel workbook for all major and house account information needed to create new term accounts • Created an Excel workbook to track serial numbers for laptops and tablets (Adopted at other stores) • Created and tracked online orders that were internally and externally fulfilled, stored, and picked up, for the receiving department. (Adopted at other locations)

• Day to day activities which includes providing fast, fun, and friendly service to guests • Continuously maintain a sanitary work environment and restock supplies • Consistent reputation as a hard worker with strong attention to detail • Received a 5-Star snapshot from Regional Manager • Promoting seasonal coffee and pastries

• Research prescription electronic transaction failure(s) to find the root cause and replay the failed transactions, to correctly process through BCBSFL and Prime Therapeutics systems • Created an Excel workbook for transactional data that would auto-populate bar graphs that assist in tracking and trending as well as daily and monthly averages • Communicating any severity level issues that would impact electronic transactions to BCBSFL and Prime Therapeutics leadership and peers • Facilitated weekly team meeting or as needed “Lunch-n-Learns” on using hyperlinks and graphs within the Microsoft Office Suite

• Assisting new homeowners with warrantable issues by documenting what the issue is and entering service tickets as well as contacting their community service coordinator to inform them of service tickets • Performed one on one surveys with homeowners at the closing table on their overall experience and communicated results with leadership • Recognized for providing excellent service • Created, maintained, and monitored several Excel spreadsheets, which included: • QA Checklist: Listing over 1000 questions to review while performing the initial quality audit of a new home. The auditor could customize the Excel workbook to each floor plan, auto-populate a QA score, tally the number of incorrect items, and transfer items and comments to a text format for faster uploads to the main server. • Survey Tracker: Survey scores for all homeowners that responded • QA Tracker: QA scores for an audit performed on a new home • Courtesy Visit Tracker: Stages of each 30-day, 5-month, and 10-month visit separated by month ensuring the homeowner’s visit was complete before the survey was conducted • Request boxes online from Iron Mountain storage facility • Scheduled a box pick up from Iron Mountain storage facility for new home/neighborhood files created or closed

• Monitored, audited, and scored recorded incoming phone calls between members/subscribers and customer service representatives • Maintained accuracy level of 97% out of 100% on all disputed audited incoming calls • Provided feedback with one-on-one live monitoring sessions with customer service representatives Provided customer service representative with communications from the Quality Department • Created a departmental Intranet webpage to frequently used links, forms, and how-to documents

• Adjudicate doctor/provider submitted claims • Entry doctor/provider submitted claims into multiple proprietary databases • Answered incoming calls and documented the conversation in multiple proprietary databases • Assisted members/subscribers and doctors/providers with benefit information • Created proprietary toolbars, Microsoft forms, and spreadsheets that assisted team members • Acted as subject matter expert in absence of Service Manager, which also led to participation in multiple workgroups

• Day-to-day operations of the office and warehouse • Daily orders, invoicing, and deposits • Assist store owners with ordering • Weekly conference calls with other branch managers • Hiring, training, and scheduling of employees • Composed annual and quarterly merit/performance reviews • Receiving, staging, or storing VHS cassettes • Quality assurance on shipments to ensure inventory integrity • Experienced in handling products with hand truck and forklift