Develop strategic initiatives for a new product line (3D holographic signage, Hypervsn) to an established large-format printing business; Maintain all aspects of IT systems including desktop workstation support, network (local and wide-area), PBX telephony maintenance, file and media storage; Assist with human resources functions such as recruiting, on-boarding and training, corrective action, separation documentation and deliveries

Member of a 2 person in-house IT team for an overall staff of 500+; Managed a central ticket system for responding to and resolving requests (info, fix, develop) related to all hardware and software; maintained and expanded property scope of Mitel VoIP telephony system in conjunction with property expansion to a high-end luxury lodging operation; Regularly presented with and excelled in time management, prioritization of task completion, procurement of supplies & equipment, managing expectations of staff and guests; Responsible for attending to Lodge guest WiFi, TV, telephone system issue resolution in very timely and professional manner

Hired, trained, managed up to 45 staff at seasonally open golf course restaurant & bar; Managed with extreme flexibility to weather, business, and event conditions; Provided essential and critical IT support role with regard to Aloha POS terminals, servers, and general business functions; Assisted all other departments with providing an excellent and amazing customer experience in any capacity required

Directed team of six managers and up to 100 seasonal staff in day-to-day operations of year-round, lakeside restaurant; Ensured proper staffing levels, profitable cost/price margins, correct inventory recording and management, and overall successful operation of the Beacon; Managed POS hardware/software to properly report all sales, revenue, discounts, credit card transactions, and labor figures

Hired, trained, managed up to 45 staff at seasonally open golf course restaurant & bar; Managed with extreme flexibility to weather, business, and event conditions; Provided essential and critical IT support role with regard to Aloha POS terminals, servers, and general business functions; Assisted all other departments with providing an excellent and amazing customer experience in any capacity required

Hired, trained, managed up to 55 staff at seasonally open winter recreation area; Managed with extreme flexibility to weather, business, and event conditions; Provided essential and critical IT support role with regard to Infogenesis and Siriusware POS terminals, servers, and general business functions as it pertained to F&B department operations as a whole; Assisted all other departments with providing an excellent and amazing customer experience in any capacity required

Supervised staff comprising about 12-15 individuals with duties including but not limited to: training, scheduling, corrective action, and ensuring the highest level of performance and customer service was performed at all times; Created menus, preliminary cost of goods sold analysis, and other relevant documentation on a regular basis; Created and maintained a sanitation program responsible for the proper cleanliness in a market, deli, espresso, and restaurant kitchen setting; Assisted in the management of the marina aspect including but not limited to: fuel logging, ordering, delivery and tracking; slip rental and sales; boat/craft rental and maintenance; invasive environmental species awareness training and basic decontamination; minor boat maintenance and repair; other duties as necessary and assigned; Responsible for regular ordering of perishable and other cafe/deli goods along with tracking inventory and sales for all items in the store/cafe/marina

Responsible for establishing and ensuring a professional and cordial rapport with and acting as a liason between Traditions Spirits and Riverwind Casino / Chickasaw nation staff and management; Oversee and guide management staff comprised of the Sales Director, Housekeeping Director, Front Desk Manager, and Accountant; Ensure proper staffing levels, correct inventory numbers, overall cleanliness of the hotel, and control facility budget; Communicate daily with the Chief Operations Officer on all projects and operational activities; Maintain proper yield management structure for guest and meeting room sales; Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action when necessary; Resolve guest complaints; mediate employee disputes; ensure fairness and equal treatment is applied to all facets of management across the board; Establish and maintain preventative maintenance programs to protect the physical assets of the hotel; oversee follow-up of these procedures to establish a normal routine

Recruit and hire up to 60 seasonal all-purpose staff each spring and fall, duties including: day-to-day scheduling and supervision, disciplinary/corrective action(s), and overseeing seasonal on-site housing assignments; Facilitate all conference groups' needs via proper scheduling and training of seasonal employees; Manage and coordinate orientation and training for seasonal employees; act as primary liaison to Human Resources for full seasonal term (spring and fall); Act as “officer-on-duty” 10-15 hours per week performing duties such as: responding to guests various needs (housekeeping, maintenance, emergency/medical, etc), attending to staff issues (tardiness, illness/injury, etc) as well as respond to any other issue facility-wide; Oversee basic IT support functions for company; skills include: network (wired and WLAN) support and troubleshooting, software/hardware support and troubleshooting, data backup management, and basic help-desk services

Hired, trained, managed up to 55 staff at seasonally open winter recreation area; Managed with extreme flexibility to weather, business, and event conditions; Provided essential and critical IT support role with regard to Infogenesis and Siriusware POS terminals, servers, and general business functions as it pertained to F&B department operations as a whole; Assisted all other departments with providing an excellent and amazing customer experience in any capacity required

Handled internal customer service requests for maintenance and troubleshooting on both computer and telephone system equipment; practiced routine workstation maintenance for Windows 2000/XP platforms; Performed SQL database report requests using Crystal Reports tools; Worked in collaboration with Website Administrators to transform static content to MS-CRM/CM dynamic platform; practiced routine workstation maintenance for Windows 2000/XP and Server 2003 platforms; Responsible for all NASS web systems (intranet & extranet), including design and routine maintenance; Developed and maintained survey applications for multi-society use; Used software such as Director MX and Flash MX to create multimedia content including CD-ROM's and kiosk applications