Kevin Fabregar Email & Phone Number

Singapore

2 Peck Seah St, 03-01, Airview Building, Singapore 079305

2 Peck Seah St, 03-01, Airview Building, Singapore 079305

2 Peck Seah St, 03-01, Airview Building, Singapore 079305

• Prioritize incidents based on impact and severity while ensuring SLA’s are met.
• Act as a single point of contact for incidents raised by customers.
• Identify, diagnose and resolve incidents and problem cases relating to software and/or hardware challenges.
• Talk customers through a series of actions, either via remote session, phone or email until the issue is resolved.
• Track incident progress and analysis using ticketing system as a point of reference.
• Provide prompt and accurate feedback to customers.

3791 Jalan Bukit Merah, #05-16/17/18 E-Centre@Redhill (S) 159471

• Management Duties:
• Manage professional services consultant’s operation
• Oversee project management, implementation, and closure rate
• Recruiting suitable candidates for professional services teamEngineer Duties:
• Professional services including implementations, testing, migrations, and system documentations
• Technical support to customers and follow up on trouble tickets with satisfactory solutions

3791 Jalan Bukit Merah, #05-16/17/18 E-Centre@Redhill (S) 159471

• Provide professional services including implementations, testings, migrations and system documentations
• Offer technical advices to customers and follow up on trouble tickets with satisfactory solutions
• Provide field support activities including onsite or remote support to clients
• Provide technical testing or support to pre-sales engineer/customer on the network setup
• Provide training to team members, partners and end users
• Process Return Merchandise Authorization (RMA)