Oversee customer experience to drive store priorities and team experience Strategic planning to meet KPIs around customer and repair experienceCollaborate with other stores in North America on how to best impact customer and team experience at the Genius Bar

Drive engagement around Today @ Apple for customer training Increased customer attendance and total customers trained in store

I provide troubleshooting and diagnoses of issues for customers to get their products quickly up and running. Hands-on technical support being aware of multiple customers time demands along with tips and training. Seen as a leader and resource for the technical support team.

Responsible for maintaining and tracking multi-million dollar inventory by managing team responsible for inventory control, shipping and receiving, and store operations. Tasked with an ever changing environment and the development of procedures to meet Apples baseline expectations for Inventory control and shrink. -Inventory Trainer/Market Mentor for NEO/Pittsburgh Market and part of the Americas NSO Remodel and Relocation Team.

Helped with media planning and buying for multiple clients. Gained knowledge of programs associated with media buying such as SmartPlus and SQAD.Researching for planning and new business presentations.Updating and maintaining TV viewership analysis and seasonal analysis.Some experience with Google analytics and keyword search.

Worked to create and implement game day promotions. Sold individual tickets as well as sponsorship packages for game days. Created thank-you letters for season ticket holders as well as letters to obtain business from other companies.