Operating our business:effectively onboard and understand your new clients and their service expectations, and build and maintain SOPs for all customersOwn the day-to-day operational needs and requirements of your customers, including handling escalations and resolving issues quicklyEnsure proper setup for successful billing, including understanding accessorials agreements and resolving any outstanding billing issues, collections, or credit needsDemonstrating expertise:Build trusting relationships with key decision makers and understand and document customer expectations around scheduling, tracking, and communicationUtilize sales and relationship-building skills to uncover new lane opportunities and growth potential and ensure consistent delivery of KPIs and service metricsEvaluate and potentially integrate the client's TMS system to their standards, identifying a timeframe for implementation and automationBeing an account expert and responsible for identifying and documenting customer expectations clearly with the team and in CRM.Being a thought leader:Drive account operations, daily execution, and cultivate a collaborative, supportive, and valuable service product that retains customersOwn and operate the load lifecycle, remaining in constant communication with customers to consistently deliver positive outcomes and proactively mitigate risksDrive retention by ensuring the best customer experience within our customer success department.Establishing positive rapport with different departments and collaborating effectively to execute on our customer expectations and business objectivesExpanding the business:Driving customer engagement and wallet expansion.Focusing on quote growth, contractual and spot opportunities, and meeting service expectations.Arranging and hosting quarterly business reviews.Conducting weekly touch points and engagement strategies with our key decision makers to identify expansion opportunities.

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-Integrated 15 freshman and transfers through our team's core values. Leading by example as a staff to be prepared, detailed, and punctual. Leaning on and guiding our returners to demonstrate those values on campus, on the field, and in the community.-Guided 55 student-athletes to understand the importance of accountability and how leaning on your teammates to challenge and uplift you is crucial for individual and team growth.-Encouraged player growth, work ethic, and core values through extra positional work before and after practice. Both one on one and in groups.-Strengthened camaraderie amongst the team through, hikes, competition days, stretches, community outreach.

Facebook and Google Ads - Craft and implement ads across facebook and google to increase video views, awareness and enagement with The Schmidt Team - Manage and report on the Ads to evaluate their effectiveness and make necessary changes to optimize Email Campaigns with MailChimp - Using existing templates, I create and updated engaging and well-polished email campaigns Social Media Management - create and post content on Instagram, Facebook, Twitter, YouTube, LinkdIn, Google Business Video Editing - clip and edit weekly videos with green screen

Generated marketing content that was implemented across multiple media channels - Produced deliverables for both digital and print media ( Website, Informational booklets, and guides) to expand realtors reach and build their client base

• Provided one-on-one and small group instruction for youth players • Developed and marketed my coaching capability to generate a customer base

Assisted with Social media content creation -Instagram(68K Followers): Incorporated product photo shoot content to increase engagement through contests, giveaways, apparel previews. -Facebook(74K Followers): Posted photo albums from recent events to highlight sponsors, champions, and the unique experience adrenaline offers. - Snapchat: Used creativity to provide followers with updates and a live looks of eventsAssisted with Email Campaigns - Used Mail Chimp to create email blasts for upcoming summer events and sales to assist with overall outreachLed blog content creation for summer events - Wrote about Adrenaline's summer events and involvement in the lacrosse community. -Published blogs to the websites for events like the Adrenaline All-American game, Black Card, and Platinum Cup. Managed event database - Operated in SmugMug to organize hundreds of photos into different folders like events, apparel, and branding to be used for marketing and promotional content Updated online store - Worked on the back-end of the company website to replace and update apparel and pricing