Kevin Fransen Email & Phone Number

Basel-Stadt, Zwitserland

Site IT lead for CGT (Cell and Gene Therapy) and BioScience business locations in Netherlands, Germany, Denmark and Belgium (EMEA).- IT Business Relationship Manager (BRM): Responsible for effective collaboration between IT and the business functions for above Lonza sites/business units. With this ensuring adequate, reliable and consistent IT service delivery.- As a member of the site leadership team(s), acting as a key IT business partner, contact & escalation point towards site leadership team(s) for any IT matters (projects, special requests and business as usual support) within the IT spectrum (applications, infrastructure and security). - Translating functional requirements and translating these into technical requirements for business projects & innovation ideas discussions.- Steering and leading of IT business projects for the sites to support site business objectives, innovation and/or compliance.Key responsibilities:- Understanding and contributing to the site business objectives and align/influence those with Lonza ’s technology roadmaps.- Partnering with the Operational Technology (OT) teams at the sites to ensure site technology operations, data integrity and GxP compliance run smoothly without any disruption to business.- Strongly cooperate with following partners to ensure operational efficiency: ○ IT Security Officer & Quality compliance groups ○ Application and Infrastructure Center of Excellence groups (CoE’s) ○ External IT partners and service providers acting at the site ○ Internal Stakeholders within OT, facility, communication, BSO for IT connected services to the site- Ensuring IT site and business regulatory compliance and represent the IT function during Internal, Customer and Regulatory Audits.- Responsible for development and periodic testing of the IT Disaster Recovery (DRP) planning for the sites and align with the business continuity plans.

Geleen

Eindhoven Area, Netherlands

Responsible for ICT servicedesk operations, technical operations + Projects (Microsoft Cloud Productivity) and software development.

Maastricht Area, Netherlands

Heerlen, The Netherlands

IT Manager, Global Operations Center based in Heerlen, The Netherlands.• Managing of an on-site team of highly skilled, cross functional IT technicians and a team of extended team members in Bangalore, India for the support of Medtronic’s IT production landscape in a Global 24x7x365 environment. • Leading and steering the team and organization to ensure the maximum possible production up-time. This includes tasks like real-time system monitoring, resolving production/business impacting incidents on many levels in different technology areas and landscapes, issue prevention, crisis management and global communication (pro-active and reactive). • Responsible for an effective and transparent follow-the-sun collaboration with and between the US based Global Operations Center.• Driving of (proactive) initiatives to ensure future service improvements. This includes process- and service level improvements, Problem Management (ITIL) and employee development.• Managing of critical business impacting outage including: coordination of recovery efforts/actions, correct resource involvement and prioritization, leading of SWAT incident calls and communication to all management layers and business partners in the organization.• Daily and weekly report-out on operational IT status (globally) to business stakeholders and executive management.• Vendor/partner management activities to improve and enhance the service delivery.• Responsible for the intake and adoption of new IT projects and business solutions into operations. • Process owner (technical) for ‘change-’ and ‘problem’ management in order to protect the IT production landscape.• Lead a group of ‘operational service owners’, responsible for defined end-to-end business IT services, focusing on optimizing the support model, enhancing the services, breaking down (technology and organizational) silo’s and by measuring, reporting and adjusting the operational service (status) where needed.

Heerlen, The Netherlands

Snr. IT Supervisor Global Operations Center based in Heerlen, The Netherlands.• Managing of an on-site team of highly skilled, cross functional IT technicians and a team of extended team members in Whiteley, UK for the support of Medtronic’s IT production landscape in a Global 24x7x365 environment. • Leading and steering the team and organization to ensure the maximum possible production up-time. This includes tasks like real-time system monitoring, resolving production/business impacting incidents on many levels in different technology areas and landscapes, issue prevention, crisis management and global communication (pro-active and reactive). • Responsible for an effective and transparent follow-the-sun collaboration with/between the US based Global Operations Center.• Driving of (proactive) initiatives to ensure future service improvements. This includes process- and service level improvements, Problem Management (ITIL) and employee development.• Managing of critical business impacting outage including: coordination of recovery efforts/actions, correct resource involvement and prioritization, leading of SWAT incident calls and communication to all management layers and business partners in the organization.• Part of the regional European ‘Infrastructure and Operations’ leadership team & Global Operations management team.• Daily and weekly report-out on operational IT status (globally) to business stakeholders and executive management.• Ensure optimal collaboration with other IT teams (e.g service desks, technical operational project group, application teams and the architecture team) to ensure optimal operational performance and service delivery to our customers.• Responsible for the integration, consolidation and adoption of the operational IT landscape support in the region for business acquisitions done.• Responsible for the intake and adoption of new IT projects and business solutions into operations.

Hq Tolochenaz, Switzerland

IT Supervisor, ServiceDesk & Operations• 11 months assignment – (Interim) IT Supervisor for the local IT service desk team in Tolochenaz, Switserland (European HQ)• Managing a team of 8 IT Technical Support Analysts responsible for the delivery of the Service Desk and manufacturing in three locations in Switzerland (Bern, Neuchatel & Tolochenaz) and responsible for multiple production facilities, Sales environment and a HQ Executive wing. • Mentoring, coaching, evaluating and assisting with the development of the team and individuals. • Monitoring of the daily work activities/processes and optimizing the efficiency and related (business) priorities. • Early adoption of new technologies and lead to promote and implement new innovations within the organization. • Streamlining of the support efforts between different IT support teams in Europe, US and Asia-Pacific.• Alignment with business stakeholders to improve service delivery, collaboration and satisfaction.

Heerlen, Nl

IT Technologist (Design & Engineering)(International) Infrastructure Design & Engineering team• IT Infrastructure technical project lead and design architect to translate business requirements into IT solutions, from intake to implementation to the transition into operations. • Project lead/manager for multiple IT (small) demand and business acquisitions and integration projects (incl. due diligence assessments. • Responsible for the research, execution and leading of ‘proof of concept (POC)’ and the transition of new technologies to the technical operations and IT support teams. • IT infrastructure regional technical lead for multiple technologies (e.g. Citrix XenApp solutions and building/maintaining the global support framework). • Defining and implementing (new) support processes and documentation for multiple platforms and solutions.• Responsible as IT consultant for coordinating and implementation of healthcare software in several hospitals throughout Europe.

Medtronic Ab. Stockholm, Sweden & Medtronic Danmark A/S. Copenhagen, Denmark

IT Technologist• 2 months assignment (expat) based in Stockholm, Sweden.• 5 months assignment (expat) based in Copenhagen, Denmark.• Restructuring, coordinating and consolidating the IT support delivery for the Nordic regional headquarters to Denmark and ensuring proper IT service delivery for office and cross border regional customers.• Coordination and implementation of a new office IT infrastructure and expansion (office and datacenter).

Medtronic Moscow Llc. Moscow, Russia

IT Technologist• 7 months assignment (expat) based in Moscow, Russia. • Replacing, recruiting and training of a new IT team and restructuring of the IT service delivery to a regional setup.• Optimizing and standardizing of the support framework for the Nord (NEE) and Central Europe (CEE) region.• Introduction and implementing of IT innovations and providing training to regional-, office users and business leaders on existing and new IT systems and processes.

Heerlen, The Netherlands

Systems Administrator, Intel Server • Wintel platform support and maintenance (including resolving of Intel server incidents and service requests), for both virtual and physical servers. • Building and configuring of new Intel servers (physical & virtual)• VMWare support & maintenance(incl. P2V & new server builds) • Citrix XenApp environment support and configuration. • Regional desktop platform owner for the International (Europe, Canada, Middle-East, Africa, Asia-Pacific and China) - Main contact for all desktop related topics. - Hosting of desktop forum for regional technical colleagues - Responsible for desktop configuration and security design for multiple manufacturing qualified environments.• Technical project lead for the Windows 7 & Office 2010 roll-out in the international region (Europe, Canada, Middle-East, Africa, Asia-Pacific and China).• Leading and implementing of multiple innovation projects.

Medtronic International Hq, Singapore

Systems Administrator• 11 months assignment (expat) based in the international headquarter (HQ) in Singapore. • Optimizing the IT support platform and processes for the ASEAN region. • Team lead for the service desk operations in the region. • Implementing an Executive support model and combined production/manufacturing support framework. • Stakeholder management with production, office and Executive stakeholders.• Recruiting & training of new employees in different locations in the region. • Technical & project lead for the Windows 7 & Office 2010 roll-out in Asia-Pacific and China.• Optimizing the regional desktop platform; including knowledge transfer to the different local IT teams in Europe, Asia-Pacific and China. • Implementing and hosting of a regional desktop forum fort he Asia-Pacific & China region. • Identifying the existing IT support structure in the region and introducing / implementing of new IT innovations in the business • Standardization and finding global alignment for many different IT processes in the different business areas (sales, manufacturing & HQ)

Heerlen, Nl

Technical User Support Analyst• Supporting users globally to resolve IT incidents and problems (first & second line) for a total user base of ~11000 users with help of a ITIL certified ticketing system and related processes.• Creating and maintaining of knowledge base articles and knowledge transfer within and between different IT teams and customers.• Describing, optimizing, documenting and implementing different support processes and improvements in the organization.• Execute/participate in small to middle infrastructure projects and initiatives (e.g. implementation of a Global IT portal, desktop migration initiatives and multiple acquisition and integration efforts throughout Europe.• Daily interaction and collaboration with different IT teams and stakeholders in different regions to optimize service delivery and customer satisfaction.• Creating and regular reporting of statistic dashboards around ticket volumes and trending topics (‘problem management’).

Heerlen, Nl

Technical Support Analyst – Project: Vista & Office 2007• Preparation and managing a pilot for the Microsoft Vista & Office 2007 rollout in the region. • Acting as the technical lead for the roll-out in the EMEA region.• Assisting with implementing, testing, coordination and verification of the Microsoft SCCM environment.• Coordination of system and regional specific configurations needed before, during and after the implementation. • Working in an international/global project team and environment (main team based in the US).• Documenting, researching and escalation of reported issues reported by the pilot users.• Coordination of regional efforts required to successfully roll-out to all end-users and business units.

Heerlen, Nl

Technical Support Analyst• Assisting of (international) end-users remotely and/or on-site to resolve IT incidents and problems related to IT technical issues like hardware (printers, desktop, laptop, monitors, pocket pc’s and Blackberries) and software (internally developed apps, productivity tools and web-based applications).• Providing structured/regular & ad-hoc training and directions to new and existing employees around IT services being provided.• Strive to resolve IT incidents within agreed upon service level agreements with the different Business units.• Advise end-users on the ‘best-fit’ soft- & hardware to be chosen for their business activities,• Participate in multiple IT (infrastructure) projects in the region.

Medtronic Ab., Stockholm, Sweden

Technical Support Analyst• 6 months assignment (expat) based in Stockholm, Sweden.• Working in a small local IT team to support all end-users in the Nordics (Sweden, Finland, Denmark and Norway) with IT requests and incidents.• Regular on-site to the different locations in the region to provide end-user support and connect with business stakeholders.• Streamlining, optimizing, documenting and improving the existing central and regional support processes.• Build experience and knowledge in different ‘sales’ office and gotten insight in their business and daily IT challenges.

- Supporting management on the production floor - Conduct/evaluate new hire training & process- Creating and improving SOP's- Managing kitchen staff

Sittard

Intern at the IT Applications department of SABIC Europe- Written and defended a thesis around the justification and possible complications a particular software package implementation might have on the organization.

Master'S Degree, Master Ict & Business Innovation

Bachelor Of Ict, Business Informatics

Havo, E&M