Kevin Fransen Email & Phone Number

Basel-Stadt, Zwitserland

Site IT lead for CGT (Cell and Gene Therapy) and BioScience business locations in Netherlands, Germany, Denmark and Belgium (EMEA).- IT Business Relationship Manager (BRM): Responsible for effective collaboration between IT and the business functions for above Lonza sites/business units. With this ensuring adequate, reliable and consistent IT service.

Geleen

Eindhoven Area, Netherlands

Responsible for ICT servicedesk operations, technical operations + Projects (Microsoft Cloud Productivity) and software development.

Maastricht Area, Netherlands

Heerlen, The Netherlands

• IT Manager, Global Operations Center based in Heerlen, The Netherlands.
• Managing of an on-site team of highly skilled, cross functional IT technicians and a team of extended team members in Bangalore, India for the support of Medtronic’s IT production landscape in a Global 24x7x365.
• Leading and steering the team and organization to ensure the maximum possible production up-time. This includes tasks like real-time system monitoring, resolving production/business impacting incidents on many levels.
• Responsible for an effective and transparent follow-the-sun collaboration with and between the US based Global Operations Center.
• Driving of (proactive) initiatives to ensure future service improvements. This includes process- and service level improvements, Problem Management (ITIL) and employee development.
• Managing of critical business impacting outage including: coordination of recovery efforts/actions, correct resource involvement and prioritization, leading of SWAT incident calls and communication to all management.

Heerlen, The Netherlands

• Snr. IT Supervisor Global Operations Center based in Heerlen, The Netherlands.
• Managing of an on-site team of highly skilled, cross functional IT technicians and a team of extended team members in Whiteley, UK for the support of Medtronic’s IT production landscape in a Global 24x7x365 environment.
• Leading and steering the team and organization to ensure the maximum possible production up-time. This includes tasks like real-time system monitoring, resolving production/business impacting incidents on many levels.
• Responsible for an effective and transparent follow-the-sun collaboration with/between the US based Global Operations Center.
• Driving of (proactive) initiatives to ensure future service improvements. This includes process- and service level improvements, Problem Management (ITIL) and employee development.
• Managing of critical business impacting outage including: coordination of recovery efforts/actions, correct resource involvement and prioritization, leading of SWAT incident calls and communication to all management.

HQ Tolochenaz, Switzerland

• IT Supervisor, ServiceDesk & Operations
• 11 months assignment – (Interim) IT Supervisor for the local IT service desk team in Tolochenaz, Switserland (European HQ)
• Managing a team of 8 IT Technical Support Analysts responsible for the delivery of the Service Desk and manufacturing in three locations in Switzerland (Bern, Neuchatel & Tolochenaz) and responsible for multiple.
• Mentoring, coaching, evaluating and assisting with the development of the team and individuals.
• Monitoring of the daily work activities/processes and optimizing the efficiency and related (business) priorities.
• Early adoption of new technologies and lead to promote and implement new innovations within the organization.

Heerlen, NL

• IT Technologist (Design & Engineering)(International) Infrastructure Design & Engineering team
• IT Infrastructure technical project lead and design architect to translate business requirements into IT solutions, from intake to implementation to the transition into operations.
• Project lead/manager for multiple IT (small) demand and business acquisitions and integration projects (incl. due diligence assessments.
• Responsible for the research, execution and leading of ‘proof of concept (POC)’ and the transition of new technologies to the technical operations and IT support teams.
• IT infrastructure regional technical lead for multiple technologies (e.g. Citrix XenApp solutions and building/maintaining the global support framework).
• Defining and implementing (new) support processes and documentation for multiple platforms and solutions.

Medtronic AB. Stockholm, Sweden & Medtronic Danmark A/S. Copenhagen, Denmark

• IT Technologist
• 2 months assignment (expat) based in Stockholm, Sweden.
• 5 months assignment (expat) based in Copenhagen, Denmark.
• Restructuring, coordinating and consolidating the IT support delivery for the Nordic regional headquarters to Denmark and ensuring proper IT service delivery for office and cross border regional customers.
• Coordination and implementation of a new office IT infrastructure and expansion (office and datacenter).

Medtronic Moscow LLC. Moscow, Russia

• IT Technologist
• 7 months assignment (expat) based in Moscow, Russia.
• Replacing, recruiting and training of a new IT team and restructuring of the IT service delivery to a regional setup.
• Optimizing and standardizing of the support framework for the Nord (NEE) and Central Europe (CEE) region.
• Introduction and implementing of IT innovations and providing training to regional-, office users and business leaders on existing and new IT systems and processes.

Heerlen, The Netherlands

• Systems Administrator, Intel Server
• Wintel platform support and maintenance (including resolving of Intel server incidents and service requests), for both virtual and physical servers.
• Building and configuring of new Intel servers (physical & virtual)
• VMWare support & maintenance(incl. P2V & new server builds)
• Citrix XenApp environment support and configuration.
• Regional desktop platform owner for the International (Europe, Canada, Middle-East, Africa, Asia-Pacific and China) - Main contact for all desktop related topics. - Hosting of desktop forum for regional technical.

Medtronic International HQ, Singapore

• Systems Administrator
• 11 months assignment (expat) based in the international headquarter (HQ) in Singapore.
• Optimizing the IT support platform and processes for the ASEAN region.
• Team lead for the service desk operations in the region.
• Implementing an Executive support model and combined production/manufacturing support framework.
• Stakeholder management with production, office and Executive stakeholders.

Heerlen, NL

• Technical User Support Analyst
• Supporting users globally to resolve IT incidents and problems (first & second line) for a total user base of ~11000 users with help of a ITIL certified ticketing system and related processes.
• Creating and maintaining of knowledge base articles and knowledge transfer within and between different IT teams and customers.
• Describing, optimizing, documenting and implementing different support processes and improvements in the organization.
• Execute/participate in small to middle infrastructure projects and initiatives (e.g. implementation of a Global IT portal, desktop migration initiatives and multiple acquisition and integration efforts throughout Europe.
• Daily interaction and collaboration with different IT teams and stakeholders in different regions to optimize service delivery and customer satisfaction.

Heerlen, NL

• Technical Support Analyst – Project: Vista & Office 2007
• Preparation and managing a pilot for the Microsoft Vista & Office 2007 rollout in the region.
• Acting as the technical lead for the roll-out in the EMEA region.
• Assisting with implementing, testing, coordination and verification of the Microsoft SCCM environment.
• Coordination of system and regional specific configurations needed before, during and after the implementation.
• Working in an international/global project team and environment (main team based in the US).

Heerlen, NL

• Technical Support Analyst
• Assisting of (international) end-users remotely and/or on-site to resolve IT incidents and problems related to IT technical issues like hardware (printers, desktop, laptop, monitors, pocket pc’s and Blackberries) and.
• Providing structured/regular & ad-hoc training and directions to new and existing employees around IT services being provided.
• Strive to resolve IT incidents within agreed upon service level agreements with the different Business units.
• Advise end-users on the ‘best-fit’ soft- & hardware to be chosen for their business activities,
• Participate in multiple IT (infrastructure) projects in the region.

Medtronic AB., Stockholm, Sweden

• Technical Support Analyst
• 6 months assignment (expat) based in Stockholm, Sweden.
• Working in a small local IT team to support all end-users in the Nordics (Sweden, Finland, Denmark and Norway) with IT requests and incidents.
• Regular on-site to the different locations in the region to provide end-user support and connect with business stakeholders.
• Streamlining, optimizing, documenting and improving the existing central and regional support processes.
• Build experience and knowledge in different ‘sales’ office and gotten insight in their business and daily IT challenges.

- Supporting management on the production floor - Conduct/evaluate new hire training & process- Creating and improving SOP's- Managing kitchen staff

Sittard

Intern at the IT Applications department of SABIC Europe- Written and defended a thesis around the justification and possible complications a particular software package implementation might have on the organization.

Master'S Degree, Master Ict & Business Innovation

Bachelor Of Ict, Business Informatics

Havo, E&M