- Lead response to all incoming customer complaint cases, liaising with other departments to resolve 60+ cases- Create a framework for scaling customer service process while maintaining compliance with Quality SOPs- Integrate a new battery and charger solution into existing product design aimed at significantly reducing customer complaints- Analytically and quantitatively test new hardware and software features for product lifecycle development- Collaborate with customer-facing… Show more - Lead response to all incoming customer complaint cases, liaising with other departments to resolve 60+ cases- Create a framework for scaling customer service process while maintaining compliance with Quality SOPs- Integrate a new battery and charger solution into existing product design aimed at significantly reducing customer complaints- Analytically and quantitatively test new hardware and software features for product lifecycle development- Collaborate with customer-facing teams to identify bugs and feature requests for software, while tracking & reporting trends- Write and run hardware and software Verification and Validation plans Show less

- Utilized Altium Designer to design and layout Printed Circuit Board Assemblies (PCBAs)- Debugged and tuned power supplies utilizing standard test equipment, delivering optimal performance- Assembled and reworked prototype PCBAs, strengthening design robustness- Adapted and edited previous electrical designs for new use cases, increasing diversity of reference designs for products - Managed electrical bill of materials (BOMs) in conjunction with globally distributed engineering… Show more - Utilized Altium Designer to design and layout Printed Circuit Board Assemblies (PCBAs)- Debugged and tuned power supplies utilizing standard test equipment, delivering optimal performance- Assembled and reworked prototype PCBAs, strengthening design robustness- Adapted and edited previous electrical designs for new use cases, increasing diversity of reference designs for products - Managed electrical bill of materials (BOMs) in conjunction with globally distributed engineering team Show less

- Assisted students with laboratory assignments- Taught electrical troubleshooting techniques- Demonstrated proper and safe use of electrical test equipment including oscilloscopes, function generators, and digital multimeters- Held office hours to support students with lab reports and homework assignments- Graded lab reports weekly

- Developed electrical disassembly plan for electrical conduit to reduce plant reassembly time and cost in Senegal- Replaced faulty sensors and wiring across plant, ensuring accurate measurements for process control- Assisted engineers in electrical R&D activities including integrating sludge infeed system to increase throughput

Guided rafting tours down Class III - V rapids on the Ocoee River, TN

Guided rafting tours down Class II - III rapids on the Arkansas River, CO

Provided assistance to camp counselors with difficult camper situations, organized division logistics

Ensured campers had a successful week at camp through creative programming and problem solving