Kevin Gordon Email and Phone Number

Formel D UK Ltd

Formel D UK Ltd

key responsibilities are as follows:Managing My Team: To lead the team and set the vision and strategy for the department. To continuously work to motivate, coach and develop my team to achieve their objectives.Customer Satisfaction (CSI): Rresponsibile for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average. Departmental Financial Performance...Generating Gross Profit: Deliver gross profit in line with the business plan by maximising the number of hours sold and driving revenue per transaction by motivating upsell and product sales.Departmental Expenditure:Monitor and control costs in line with the business plan whilst maintaining quality standards and Customer service.Data quality: Ensure accurate collection and recording of customer data in line with Group standards. Manufacturer Franchise Standards: Ensure that the manufacturer's standards are adhered to at all times. Health and Safety: Ensure that a safe working environment is maintained in line with the Company's Health & Safety policy.Marketing Strategy: Maximise the effectiveness of Group and Manufacturer initiatives and to develop a local marketing strategy with the GM to drive market penetration.Colleague Performance Management: To set each colleague individual targets, continuously monitor their performance and efficiency and provide first class coaching and training to support their success.