Atención al cliente personalizada: Identificar las necesidades del cliente, ofrecer soluciones efectivas y garantizar una experiencia excepcional.Cumplimiento de objetivos de ventas: Alcanzar y superar las metas asignadas mediante estrategias de upselling y cross-selling.Asesoría experta en productos: Conocer en profundidad las características, beneficios y especificaciones de los productos para guiar al cliente en su decisión de compra.Gestión de inventarios: Supervisar la disponibilidad de productos, reportar faltantes y colaborar en la recepción y reposición de mercancías.Promoción de campañas y ofertas: Comunicar activamente promociones, descuentos y programas de fidelización a los clientes.Visual Merchandising: Asegurar una presentación atractiva y organizada de los productos en el punto de venta, siguiendo las directrices de la marca.Resolución de conflictos: Manejar objeciones y solucionar quejas de manera profesional para garantizar la satisfacción del cliente.Uso de herramientas tecnológicas: Operar sistemas de punto de venta (POS) y software de gestión de clientes (CRM) para optimizar procesos y analizar métricas de desempeño.Colaboración con equipos: Trabajar en conjunto con otros departamentos, como marketing y logística, para cumplir los objetivos comerciales.Análisis de desempeño: Evaluar indicadores clave (KPI's) para identificar oportunidades de mejora y proponer estrategias efectivas.

Lead and supervise the sales area of ​​the Alternate Channels in Peru (Corporate Segment and Travel Agencies) in order to guarantee that business strategies are carried out and fulfilled in accordance with current internal regulations, policies and procedures.* Monitor the management of the commercial team through weekly meetings, generating commitments and motivating them through incentives and recognition, in order to align them with the established objectives and goals.* Prepare the Sales Plan and the different strategies, which guide the team to direct the effort and monitor compliance with commercial activities. * Coordinate with the different units (Team IT, Marketing, Supply, Finance) specific actions, business needs, among others, in order to ensure attention to the operations generated by the sales force.* Properly safeguard and manage company funds, ensuring compliance with client obligations.* Develop and implement strategies for adequate control of late payments.* Ensure compliance with the policies and procedures established for credit and collection processes. * Prepare presentations of results for commercial and general management on a weekly basis in order to analyze the progress of the operational channels (corporate and travel agents).* Manage visits to main clients in order to retain them.

* Support assigned real estate projects, manage the evaluation of clients interested in purchasing a property. The real estate companies I worked with were: Líder (Shangrila Project), Paz Centenario (Ciudad Verde Project), Los portales (Diverse), among others.* Provide professional advice to clients for the purchase of a first or second sale property, in any of its modalities, whether in "Buy a well-finished and future house or apartment, Purchase of land, Beach or country house, Mortgage debt migration , with the program My home".* Follow up on clients who have not yet decided to carry out the separation in the project. * Guide the client so that they can access credit in the best way according to their profile and close the sale. * Manage customer requests. * Supports the client in real estate management, providing information on the internal and external process. * Follow up with the notary corresponding to the title study and request the PRE DELETE REPORT. * Manage with the expert for the appraisal of the property. * Notify and guide the client to correct the observations in the pre-delete report. * I have my own portfolio.