A professional and well-respected Test Manager with over 10 years test management experience and over 19 years change experience in IT within HR & Payroll. Proficient and experienced, with a systematic, logical, disciplined and analytical approach to test resourcing, planning and problem solving. Works well with others and has excellent interpersonal and team skills as well as being able to work on own initiative. Involved in many projects with the ability to work under pressure which has been proven by meeting strict deadlines and dealing with high work volumes. A proven leader, with great negotiation, influencing and communication skills.  Consistent revenue generator for the business due to knowledge and expertise, resulting in 85-100% chargeable for the last 9 years. Joined a HR & Payroll company with no previous experience and promoted rapidly to Customer Support Consultant within 3 years. Introduced and managed Beta-Testing of new releases within Support to help prevent poor quality software being delivered to clients. Promoted to Test Manager within 12 months of commencing work in the testing function. Instrumental in the recruitment into and development of the Testing Team from 2 staff to 7. Test Manager Checklist created to help new Test Managers follow correct and repeatable processes on all projects. Testing Collateral developed (including Test Strategy, Test Plans, MI Packs) providing consistent documentation and approach for all customers. Test Manager experienced in working simultaneously across multiple projects with differing scale and competing deadlines. Mentor to new members of the Testing Team.