A customer oriented, analytical problem solver with an ability to effectively prioritize and manage workloads in time sensitive environments. Knowledge and hands-on experience with:• Operating Systems: Windows 7, 8, 10, Windows Server 2016; Mac OSX, Ubuntu Server• Microsoft Office 365: Word, Excel, PowerPoint, Access, Outlook, Web Apps, and OneDrive• Virtualization with VMWare and Hyper-V• Integration of common preventative maintenance techniques involving Hardware and Software• Software installation and configuration including operating systems and networking• Troubleshooting, prevention, and removal of viruses and malware• Accurate documentation of troubleshooting pathway• Deployment of networking tasks such as creating permissions, user accounts, and remote desktop• Hardware Configuration: Motherboards, CPUs, power supplies, cooling devices, memory, storage, display
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It SpecialistMindpath Health Aug 2024 - Present -
Technical Support SpecialistZenxeon Technologies Oct 2020 - Dec 2021Roseville, California, United States• Conducted help desk support for over 900 clients: utilizing remote access for support (LogMeIn) • Managed ticketing system for customer interaction and quality assurance (Zendesk)• Guided onsite technicians and end users through troubleshooting processes• Assisted in deployment of new image and equipment to over 900 businesses• Provisioned VoIP phones (CISCO)• Monitored firewall security flags and escalated issues as necessary• Managed backup internet system• Worked closely with software and hardware vendors to improve functionality and user experience -
Crew MemberThe Melt Oct 2017 - Aug 2018San Jose, California, United States• Excelled at multi-tasking in a time sensitive, fast paced environment• Trained new team members and led the coordination of food production to meet service goals• Recognized for excellent customer service skills• Selected by management to assist other stores in times of need
Kevin Hellmann Education Details
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Computer Information Science: Pc Support Management -
Dean'S Honor List (3.89 Gpa)
Frequently Asked Questions about Kevin Hellmann
What company does Kevin Hellmann work for?
Kevin Hellmann works for Mindpath Health
What is Kevin Hellmann's role at the current company?
Kevin Hellmann's current role is IT Specialist.
What schools did Kevin Hellmann attend?
Kevin Hellmann attended American River College, Mti College, West Valley College.
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Kevin Hellmann
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