Kevin Hendricks, Mba Email & Phone Number

Orlando, Florida, United States

• Prepared reports for clients, including spending analysis, order history, and contract changes leading to more informed decision-making and stronger client relationships.• Analyzed extensive datasets and translated findings into clear, actionable insights, resulting in a 20% increase in client satisfaction and improved contract renewals.• Assisted customers with account inquiries, including new location additions, billing maintenance, and account access needs, providing timely support, and reducing average resolution time by 30%.• Maintained customer information, implementing systematic procedures for regular data verification and updates, improving data accuracy by 25%, and facilitating better customer relationship management.• Reviewed and prepared a variety of graphs and data, communicating results in an easily understandable manner for clients. Enhanced client understanding of complex data.

Orlando, Florida, United States

• Led cross-functional meetings and planning sessions, resulting in a 15% increase in team performance and achievement of sales targets through collaboration with exterior departments. • Managed a staff of 15 employees, providing coaching and development to ensure high performance and conducting regular training sessions, leading to a 20% improvement in team productivity and morale. • Managed hiring for the sales department, ensuring a well-rounded and effective workforce. Implemented a comprehensive recruitment strategy, reducing turnover by 10% and maintaining a strong sales team.• Ensured KPI and quota targets were met through regular performance reviews, coaching, reward, and recognition programs, consistently led the team to exceed sales targets, contributing to revenue growth.• Led the team to achieve sales targets, using data-driven strategies and continuous feedback loops contributed to a 25% increase in sales, and positioned the team as top performers in the company.

Orlando, Florida, United States

• Implemented strategies to meet customer needs, ensuring high levels of satisfaction by tailoring account plans, and achieving 100% of key performance indicators every month for 69 consecutive months.• Forecasted account metrics, providing accurate and timely reports to stakeholders by using data analysis to predict trends and adjust strategies, maintaining 100% goal achievement for quota in 2018 and 2019.• Developed relationships with key decision-makers across multiple industries, driving account growth and retention. Successfully negotiated contracts and partnerships, resulting in a 30% increase in account value.• Achieved key performance indicators and account growth goals through strategic planning and execution. Consistently met or exceeded targets, contributing to the overall success of the company.• Led initiatives to enhance customer satisfaction, implementing feedback loops and continuous improvement processes. This resulted in a significant increase in customer loyalty and repeat business.

Altamonte Springs, Florida, United States

• Conducted regular staff meetings and performance reviews, resulting in a 20% improvement in team productivity and effectiveness.• Assessed employees to evaluate performance and identify areas for improvement and created personalized development plans, leading to a 15% increase in employee satisfaction and performance.• Led the company in club revenue for the year 2015, driving significant financial growth through innovative sales strategies and effective team management.• Implemented targeted marketing campaigns, resulting in a 25% increase in local partnerships and business growth by leading marketing efforts to build relationships with local businesses and increase revenue.

Various Locations

• Counseled team members to be more professional and task-oriented by providing feedback and constructive criticism on job performance. • Led a team of 10 personnel to manage inventory and logistics, assigning responsibilities, evaluating performance, and ensuring compliance with standard operating procedures, reducing operational costs.• Oversaw the procurement and distribution of supplies to employees. Implemented inventory management systems, ensuring timely and accurate distribution, which improved operational readiness by 25%.

Master Of Business Administration - Mba

Bachelor'S Degree, Supervision And Management

Bachelor'S Degree, Communication And Conflict

Associate'S Degree