Kevin Hendricks, Mba Email & Phone Number

Orlando, Florida, United States

• Prepared reports for clients, including spending analysis, order history, and contract changes leading to more informed decision-making and stronger client relationships.
• Analyzed extensive datasets and translated findings into clear, actionable insights, resulting in a 20% increase in client satisfaction and improved contract renewals.
• Assisted customers with account inquiries, including new location additions, billing maintenance, and account access needs, providing timely support, and reducing average resolution time by 30%.
• Maintained customer information, implementing systematic procedures for regular data verification and updates, improving data accuracy by 25%, and facilitating better customer relationship management.
• Reviewed and prepared a variety of graphs and data, communicating results in an easily understandable manner for clients. Enhanced client understanding of complex data.

Orlando, Florida, United States

• Led cross-functional meetings and planning sessions, resulting in a 15% increase in team performance and achievement of sales targets through collaboration with exterior departments.
• Managed a staff of 15 employees, providing coaching and development to ensure high performance and conducting regular training sessions, leading to a 20% improvement in team productivity and morale.
• Managed hiring for the sales department, ensuring a well-rounded and effective workforce. Implemented a comprehensive recruitment strategy, reducing turnover by 10% and maintaining a strong sales team.
• Ensured KPI and quota targets were met through regular performance reviews, coaching, reward, and recognition programs, consistently led the team to exceed sales targets, contributing to revenue growth.
• Led the team to achieve sales targets, using data-driven strategies and continuous feedback loops contributed to a 25% increase in sales, and positioned the team as top performers in the company.

Orlando, Florida, United States

• Implemented strategies to meet customer needs, ensuring high levels of satisfaction by tailoring account plans, and achieving 100% of key performance indicators every month for 69 consecutive months.
• Forecasted account metrics, providing accurate and timely reports to stakeholders by using data analysis to predict trends and adjust strategies, maintaining 100% goal achievement for quota in 2018 and 2019.
• Developed relationships with key decision-makers across multiple industries, driving account growth and retention. Successfully negotiated contracts and partnerships, resulting in a 30% increase in account value.
• Achieved key performance indicators and account growth goals through strategic planning and execution. Consistently met or exceeded targets, contributing to the overall success of the company.
• Led initiatives to enhance customer satisfaction, implementing feedback loops and continuous improvement processes. This resulted in a significant increase in customer loyalty and repeat business.

Altamonte Springs, Florida, United States

• Conducted regular staff meetings and performance reviews, resulting in a 20% improvement in team productivity and effectiveness.
• Assessed employees to evaluate performance and identify areas for improvement and created personalized development plans, leading to a 15% increase in employee satisfaction and performance.
• Led the company in club revenue for the year 2015, driving significant financial growth through innovative sales strategies and effective team management.
• Implemented targeted marketing campaigns, resulting in a 25% increase in local partnerships and business growth by leading marketing efforts to build relationships with local businesses and increase revenue.

Various Locations

• Counseled team members to be more professional and task-oriented by providing feedback and constructive criticism on job performance.
• Led a team of 10 personnel to manage inventory and logistics, assigning responsibilities, evaluating performance, and ensuring compliance with standard operating procedures, reducing operational costs.
• Oversaw the procurement and distribution of supplies to employees. Implemented inventory management systems, ensuring timely and accurate distribution, which improved operational readiness by 25%.

Master Of Business Administration - Mba

Bachelor'S Degree, Supervision And Management

Bachelor'S Degree, Communication And Conflict

Associate'S Degree