Kevin Hickson Email & Phone Number

With over 35 years of helping customers within the retail, transport, leisure and health & safety sectors, I’ve seen more than my fair share of challenges from implementing the first fully-automated single line queue at Europe’s largest retailer to laying out the queue in the immigration hall at the UK’s busiest airport.I’ve come to recognise that the only “one size fits all” solution is to listen to the customer and try to understand their needs then work in a collaborative way to deliver them. That why I’ve made sure my sales team at Tensator differentiates itself by its consultative approach - if we put our customers’ numbers first, then ours will take care of themselves.It’s my job at Tensator® to ensure that we listen to our customers and help them to grow their profits by managing customer flow more effectively. Our solutions not only create efficiencies, but increase profitability, create a safer environment and enhance customer experience, whilst delivering strong ROI.Starting with Tensabarrier®, the world’s favourite retractable webbing barrier system, and progressing all the way to fully automated EPOS-integrated call forwarding systems, our managed queues move up to 75% faster than non-managed lines, allowing space owners to benefit from reduced operating costs and massive increases in impulse purchases.With new innovations coming to market, there has never been a better time to engage with Tensator, so let’s connect and work together for a better customer experience.

Listed skills include New Business Development, B2B, Product Development, Business Strategy, and 16 others.

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  European General Manager

  Tensator Group

  May 2006 - Present - Milton Keynes, United Kingdom

  With over 33 years'​ experience in the industry and 15 years'​ senior sales management, I am responsible for driving acquisition and retention across Tensator's offices in the UK, Poland, Germany and France.Tensator is recognised globally as the leader in the management of the 'customer journey'​, optimising the customer experience by improving operational efficiency and customer satisfaction. Tensator's ability to deliver strategic solutions to improve the bottom line has made it the… Show more With over 33 years'​ experience in the industry and 15 years'​ senior sales management, I am responsible for driving acquisition and retention across Tensator's offices in the UK, Poland, Germany and France.Tensator is recognised globally as the leader in the management of the 'customer journey'​, optimising the customer experience by improving operational efficiency and customer satisfaction. Tensator's ability to deliver strategic solutions to improve the bottom line has made it the preferred supplier for many within retail, transport, finance, health and safety, leisure and healthcare sectors.The company offers a large range of solutions that revolutionise the organisation of people, including hardware and software options. Tensator's electronic and virtual queue management, signage products, self service systems, Tensabarrier® and Virtual Assistants are proven to generate revenues, improve efficiencies and increase profitability.Tensator enjoys a global reputation for product quality and customer service as well as universal recognition as the inventor of the world-famous Tensabarrier® and industry-wide recognition as a pioneer in its field.For more information about Tensator please visit www.tensatorgroup.com. Show less