Kevin Hooker Email and Phone Number

Create, organize and facilitate training sessions for sales consultants and managers. Provide them with the tools they need to succeed.

Maintain many responsibilities from customer service to support. Primarily trained customers and staff on new vehicle technology. Phone and in person training provided. Tailored training to the individual, their competency and learning style. Managed inventory. Learned and supported various software systems including ComSoft, Rapids and most recently, Autosoft DMS. Provided on-site issue resolution and configuration of those products. Streamlined practices and supported sales and service teams. Negotiated contracts between various service providers such as Cars.com to obtain the greatest amount of services for the lowest price. Managed those accounts to ensure the needs of the business were being met or exceeded. Computer and technical support provided (re-images, reformat, memory and hard disk upgrades, software installation and configuration, configure email accounts and peripheral support) as well as other proprietary software support as needed. Provided light CAD work. Created and edited drawings that were the base for various remodeling projects for the owner's other properties.

Create and edit drawings and coordinate with customers to bring their vision to a reality.

Organized a created training documentation/videos for new products and services. Self-taught Adobe Captivate in order to create professional training videos based on proprietary software. Edited existing documentation to provide a more professional, useful document in order to increase understanding and decrease support costs.Computer and technical support provided (re-images, reformat, memory and hard disk upgrades, software installation and configuration and peripheral troubleshooting and support). Provided diagnostic technical support directly to the customer via telephone as well as on site.

Received, prioritized and responded to calls at XPEINT's Customer Service Center. Provided excellent customer service while addressing customer issues with a high sense of urgency.

Streamlined practices and supported sales and service team in various ways. Negotiated contracts between various service providers such as Cars.com to obtain the greatest amount of services for the lowest price. Computer and technical support provided as well as excellent customer service.