Kevin Hover Email & Phone Number

Columbus Ohio

Internal Business Consultant responsible for global operating model strategy, risk mitigation, and performance management. Expert in Lean and Six-Sigma business methodologies.Senior member of the SFS Lean Program which comprises of 35 global team members who partner with 8,000 SFS staff and management to continuously improve client satisfaction scores, achieve budgetary goals, and reduce operational risk.Personally led 8 North American and global business transformation projects covering departments of 100-450 employees and resulting in over $27.5 million in cost savings. Projects reduced overall operational risk and improved timeliness and quality metrics. Created the client engagement service product for the Lean Program which generated significant interest from numerous key clients and dramatically improved client satisfaction scores.Successfully completed Citi’s ILEAD program which is an accelerated executive management leadership program offered to less than 1% of Citi’s Institutional Clients Group (ICG) management team.Equipped the SFS Lean Program with the tools necessary to be successful by creating a Global Lean Toolkit. This initiative was a collaborative effort among all Lean team members and consisted of 40 different templates, training materials, and techniques to successfully execute business re-engineering projects.Fostered a culture of continuous improvement by facilitating numerous training courses and webinars on Lean methodologies.

Columbus, Ohio Area

Project Manager responsible for business migration, operational re-design, and change management.Migrated fund accounting and middle office operations from Citi’s Portland Maine office to Columbus Ohio. Scope of project consisted of 370 portfolios with $134 billion in net assets and 100 staff.Led a team of 35 staff and management responsible for Investment Advisory Services. Responsible for the Registered Hedge new product start up which comprised of 12 portfolios and $5 billion in net assets.Created a SOC-1 for the Registered Hedge product resulting in a secured and controlled working environment.Successfully managed numerous departmental projects ranging from a scale of 500-20,000 hours.