Kevin Huffaker Email & Phone Number

Thornton, CO, US

Denver, Colorado, United States

- Manage operations across four locations in Colorado and Wyoming, supervising a team of 40+ staff to ensure top-notch service delivery and operational compliance.- Orchestrated a significant turnaround of a negative P&L balance by implementing strategic cost controls and enhancing operational workflows, resulting in a positive EBITDA within six months..

Scottsbluff, NE

**Operations and Quality Control Manager | WPCI**_April 2003 - November 2021 | Thornton, CO_- Directed comprehensive operations and quality control, enhancing organizational efficiency and performance. Played a pivotal role in strategic decision-making, reporting directly to the CEO and providing key insights that shaped company-wide policies.- Spearheaded.

Scottsbluff, NE

• Wire Reconciliation: Expertise in managing and reconciling wire transfers, particularly within the insurance industry.
• Insurance Operations: In-depth knowledge of homeowners insurance processes and policies.
• Customer Service: Proficient in handling customer inquiries, problem-solving, and maintaining high customer satisfaction levels.
• Call Center Management: Experience managing inbound and outbound calls, including escalation and resolution processes.
• Cross-Departmental Collaboration: Strong ability to work with multiple departments to ensure seamless operations and support.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.