Kevin Hutter Email & Phone Number

Bethlehem, Pa, Us

Center Valley, Pa

This role supports DNBi Premium (US & Canada), Enterprise and Corporate editions, with approximately 22K customers and revenue in excess of $400M. DNBi is one of 11 key priorities for dun & bradstreet and this position will play a critical role in supporting the current editions and ensuring a successful migration to the new Cloud Based/Global solution. A deep understanding of our data, DNBi features and functionality, internal processes and company strategy would be necessary to excel in this position. Key Responsibilities: Accountable for the end-to-end DNBi customer experience to include processes related to enablement, onboarding, support, issue resolution and escalations.  Prioritization of product defects and technology activities using a customer and shareholder lens. Regular collaboration with Product, Technology, Sales and Consulting Teams to prioritize initiatives and activities to drive customer satisfaction and retention. Communicate internally concerning customer impacting events such as product outages, service disruptions and high impact product defects. Provide regular input and customer feedback to the Product team to drive meaningful and impactful enhancements. Coordinate resources and participate in Universal Acceptance Testing for product releases and fix packs A portion of time will be devoted to consulting with Risk Management customers to implement DNBi Modules and value added products

Center Valley, Pa

• Drive overall customer retention initiatives within assigned set of customers, which includes an overall focus on the value of D&B content to our customers and their customers (the end user). • Retain customer project revenue of approximately $10M-$12M• Collaborate with customers and partners to understand business drivers, document project requirements, respond to RFI’s//RFP’s, and present compelling/comprehensive solutions.• Identify opportunities for billable, add-on consulting services, such as data analysis, data modeling, system integration, application design, master data management, program management, and other consulting efforts related to complex implementations.• Develop new business opportunities for value-added products and services and high-end solutions by probing at all levels of a customer's organization to gain a full understanding of customer needs and applications.• Leverage DUNSRight, data analysis and thought leadership to deliver quarterly and annual process reviews, ensure customer needs are met and that they understand the value of D&B solutions for their business.• Develop and coordinate product training demonstrating the functions and benefits of D&B services• Conduct user training / workshops• Must be able to do product demos and handle technical queries from customers from the initial query to the implementation/advice of the solution, ensuring customer satisfaction at the highest level.• Utilize the CRM database to create and maintain customer data and provide accurate information that will increase effectiveness of pre-call planning and sales approach.• Team with RMs and Specialist to manage the delivery of projects which address the business and technical needs of all customers within budget & times frames as outlined in the statement of work (SOW)

Execute on implementation activities for D&B’s RMS Solution offering. • Own implementation activities needed to “on-board” the client for new projects • Support ongoing usage and proactive Professional Service activities Own the implementation activities necessary to “on-board” the client for new projects Provide segment specific expertise • Content expert in Risk Management Solutions: DNBi Core & Modules; D&B Data• Correlate customer needs to segment value proposition• Provide product expertise to customers for their segment• Associate product features and functionality to value Communication of activities• Communicate status of activities to Customers and internal Team Members, at all levels• Update tracking system with status of projects/activities• Escalate issues and ask for help when needed

Bethlehem, Pa

• Performed onsite implementation of Dun & Bradstreet’s proprietary web based Intranet application Risk Assessment Manager Enterprise. Installed application C++ core component, web server front as a Java based solution utilizing a combination of Java Server Pages, Java Servlets and Java Applets and configured the relational database backend containing application settings and customer data.• Provided technical customer support including system access issues from a client and server level, diagnostic database integrity verification, network troubleshooting and firewall configuration consultation.• Designed new Financial Analytics module integrated into the latest eRAM version release.• Developed customized SQL functions to interface application GUI with backend database processes for unique business requirement specifications.• Led design of all custom Crystal Report requests tailored for customer’s specific business processes.• Created the Online Help file for eRAM software including application HowTos, eRAM Administrator’s Guide, Frequently Asked Questions and eRAM Installation documentation.

Bethlehem, Pa

• Established technical requirements with customer IT personnel to ensure proper fit of Dun & Bradstreet’s Risk Assessment Manager software within technical environment and business process in stand-alone, LAN and WAN configurations.• Advised marketing and technical management on design or technical development issues.• Provided second Tier level technical support to guarantee customer satisfaction with RAM application.

Bethlehem, Pa

• Coordinated LAN installation of field sales offices including workstation customization with network access to printers and live production databases.• Conducted on-site training of end users during sales automation hardware and software upgrades.• Provided help desk support for 1200 laptop and desktop users in Windows 95/NT environment. • Managed and performed all software acceptance testing. • Interviewed, hired and trained all new Technical Customer Support associates.

Ba, Business Administration And Management, General

Associates, Accounting

Education record

Education record