Dr. Kevin Jacobs Email & Phone Number

Nashville, Tn, Us

Continuing education for healthcare workers is both boring and ineffective. Not a great mix for a field that has to deal with new problems every day, and the human body, which is one of the most complex systems we've ever studied. Solved is leveraging AI and gamification to make learning fun, starting with EMS.

Every business should run itself, the key is putting in the right structure.Big businesses are spending billions on research, consulting, and training to understand and implement the best ideas to beat the competition by better serving customers. While the principles work for businesses at every level, they do need to be customized for smaller businesses. At Business-Simplified, we leverage some of the best ideas that have come out in the last 20 years including Lean, Agile, Design Thinking, Systems Thinking, Servant Leadership, EOS, Rev Ops, and OKRs to give companies the structures they need to be successful.

It's one thing to give advice, it's another to apply it. A friend told me in 2022 about the opportunities of purchasing an existing business and I found an excellent opportunity to do that in 2023 with Alternative Pest & Termite Control.The company is the largest pest control company in the Verde Valley serving Camp Verde, Cottonwood, and Sedona AZ. Being an owner has given me the opportunity to:- Be picky about who I work with. Alternative Pest pays the bills, so the coaching is a fun ability to give back to the world. - Apply the same principles I use with my clients to build a great business that runs itself. The changes I made in the first few months put us on track to move from losing customers to increasing 20% this year.- Experiment with ideas. In any field there's a lot of learning involved, and it allows me to test the ideas internally before applying to others. I'm building the best company first, which helps me use those ideas with other clients.- Get the full benefit of ideas. When I apply ideas to others, I hope to give them at least 4 to 5x more value than I ever cost. When I apply ideas internally, I keep all of the benefits.If you're an experienced coach or manager, it's definitely something I would recommend, both for the experience, and for the revenue stream. If you're in pest control, feel free to reach out to learn what's working for us, and what I've been able to add. If you're thinking about buying a business, feel free to reach out to hear what I've learned.

One of the most important things we do as small businesses is implement change. It's crucial for continually finding better ways to serve customers. Project management is the process of turning strategy into reality. Agile is the perfect version of that for most business change, since it allows you to deliver value quickly, test ideas, find the ones that work, and let go of the ones that don't. It's one of the few structures that builds continuous improvement into the process and actually implements empowerment that we've been talking about since the 60's through servant leadership. Having an Agile background changes the way I look at both change in my own company and the ones I help.

Phoenix, Az, Us

I'm so grateful for the opportunity to learn great principles in Fortune 500 companies. I worked at Freeport for 12 years, moving from Solutions Architect (understanding and implementing business solutions), to IT Services Lead (monitoring and finding better ways for IT to help the company) , to finally leading the Project Management Office, which was responsible for all IT changes throughout the 60k employee company.As a PMO Manager, I oversaw 100+ project managers, focused on understanding the organizational vision and then implementing the projects to turn that vision into reality. • Maintained IT Portfolio, 500+ projects, 1000+ Resources, including road maps, resource availability, and monitoring/driving progress• Created direct reporting and process alignment between project management and leadership roadmaps to improve visibility and performance on strategic initiatives• Rolled out Agile and Design Thinking to IT, involved in Agile roll out to Operations, created additional PMO offices with customized processes to 4 other internal departments• Upgraded Project Server 2010 to 2013, and then from 2013 to online, including migration of 1,800 projects• Automated and redesigned PMO processes to reduce needed administrative support 70% (100 hrs./week to 30), and reducing external technical support costs by 80% while maintaining or improving support levels• Developed and delivered internal PMP preparation course both in person and online providing training to 300+ global project managers in IT, Engineering, Sales, and Global Supply Chain

Phoenix, Az, Us

Getting customers doesn't matter if you can't keep them happy. As the services lead I managed team of 1 onshore and 7 offshore individuals responsible understanding the most important customer needs and then making sure they were quickly met. • Implemented number of improvements to Critical Incidence Response process, reducing outage time, ability to identify source, and number of staff needed in outage calls• Simplified monthly reporting from 30+ to 3 pages, making easier to identify key areas and improvement opportunities• Identified root causes of low SLAs in Africa region, helping to improve performance from 68% to 85% ticket compliance within two months

Phoenix, Az, Us

The most important thing you can do for customers is find the right solution. Not what they want, or what they think they want (as Ford said, if I asked my customers, they would have wanted a faster horse). But understanding the deeper problem that will give them what they need. When you do that correctly, they recognize the right solution very quickly. Some of the projects I helped identify and implement include:• Implemented Custom Global IT Ticketing solution to 20K end users, including testing, training, documentation, and post implementation support• Leveraged Ticketing solution to provide Ticket tracking to 7 other Non IT departments, improving request visibility and improving customer service• Implemented Travel Approval and Tracking, providing visibility and tracking of all internal travel• Managed OCR Invoice Processing project, improving accuracy, and reducing invoice processing time

Managed complex client telecommunications database projects focused on reducing processing time and improving cost reporting. Responsible for coordinating all technical aspects of the project, including gathering requirements, functional/technical design, implementing the software on site, and unit/functional/regressive testing.• Participated in process improvement team cutting implementation time from 27 to 15 months, increasing project control• Increased revenue and reduce unnecessary rework by ensuring technical specs were implemented/accepted and change requests were enforced

Lead development of the Statement of Work for the IT Department ($1.2 Billion budget for 7500 employees). Worked directly with portfolio managers to identify and implement improvement areas increasing ability to understand, track and manage IT costs. Worked with programmers to develop innovative solutions which produced significant improvements in cost tracking. Work directly with submitters to identify and resolve data quality issues, ensure budget meets business requirements, and meet needed timelines.

Monterrey, Nuevo León, Mx

Identified and managed ad hoc projects focused on increasing efficiency in a variety of departments within the organization• BA/PM on a variety of projects involving sales, operations, customer service, finance, and accounting• Reduced payment application time from 3-days to 3-hours through an invoice matching project• Created a Data Mining system which allowed upper management to easily monitor how operations were doing at the state, region, or plant level• Participated in RMC merger, combining both AZ Regional offices including Finance, Operations, and IT

San Francisco, California, Us

Initial rollout and then maintenance of dual factor security fobs• Worked directly with individuals from all levels in the organization, from front line employees to the board of directors• Led number of smaller innovation projects increasing overall efficiency 10 fold from 4-6 requests processed per day to 40-60 • Participated in Northwest Merger adjusting employees to Wells Fargo Security system

Master’S Degree, Analytics

Doctor Of Business Administration

Masters Of International Management, International Business

Bachelors Of Arts, Spanish