My name is Kevin Frich Javier. I'm a Bachelor of Arts in Mass Communication graduate from Far Eastern University, one of the exclusive universities in the Metro.I've been an experienced Customer Service Representative for 9 years, handling a large volume of calls either outbound or inbound, emails, chats. I also have the ability to multi-task wherein my previous jobs, I was assigned to different lines of support and administrative tasks.Skills:• Managing a large volume of Phone calls (Inbound and Outbound), Emails, and Chats• Resolve customer concerns effectively and efficiently• Build sustainable relationships and trust with customer accounts through open and interactive communication• Ensure customer satisfaction in every interaction• Proper documentation and records of customer interactions, process accounts• Follow communication procedures, guidelines, and policies• Scheduling reservations• Tracking packages, booked cars, devices being sent etc.• Help understand customer's billing• Finding alternatives to resolve customer concerns• Multi-task, prioritize, and manage time effectively• Upelling and retention• Other administrative tasks• Take the extra mileI'm a fast learner, willing to learn and eager to improve the skills I already have. I have all the tools needed to qualify to work remotely including a modern computer and operating system, excellent internet connection and a private dedicated home office area where I can focus on my work that results in high accuracy, and quality and complete projects in a timely manner.I look forward to working with you in the future!