Kevin Karhoff Email & Phone Number

Wixom, Michigan, United States

Flint, Mi

Reviewed changes to programs and thoroughly tested to ensure correct testability; develop test cases based on acceptance criteria; perform test case execution, defect reporting, and resolution; recommend improvements in order to provide clients with the best solution; create product releases for clients when new products/enhancements were introduced; effectively collaborate with administration, vendors, and peers to achieve desired outcome

Flint, Mi

Supervise the department when the manager is out of the office; conduct training and presentations for clients; assist with the training of new Client Service Representatives

Flint, Mi

Initiate and maintain regular contact with client base via phone to coordinate with appropriate personnel the resolution of day-to-day problems; ensure successful and timely completion of pending projects; resolve issues in a timely manner and to the satisfaction of the client

Flint, Mi

Balance cash drawer on a daily basis; perform transactions on member accounts; assist members with general account questions

Flint, Mi

Created, updated, and reported trouble tickets; documented all conversations related to customer issues; communicated to vendors all customer impacting issues in an effort to resolve

Flint, Mi

Coordinate with phone carriers for the installation of services; process order requests based on network and customer requirements; follow order process with appropriate departments to ensure completion; create and maintain spreadsheet which was used by multiple departments to schedule technician workloads accordingly. Additionally, due to my strong aptitude to learn new things very quickly, I was selected to go to our corporate office in Utah to learn a new computer system

Flushing, M

Create and maintain spreadsheets for inventory evaluation; evaluate inventory counts on a monthly basis and adjust when needed

Flint, Mi

Adjusted inventory levels on a daily basis to ensure correct quantities and to make sure the products would be in stock for the customers; modified all product lines and product descriptions in main database; downloaded and converted 30,000 product items from Lotus spreadsheets to a new online PSI inventory tracking system