Kevin Klapperich Email & Phone Number

Responsible for managing a team of approximately 10 individuals as we navigate state changes, name changes, total losses, gap claims, recording of liens, releasing of liens, payoffs, shortages, and more.

Herndon, VA

Responsible for collateral from the time it is recovered to the time it is prepared for liquidation at auction. Also responsible for impounds, damage claims, title conversion, invoices, and relations with both auctions and agents.

Began assisting repossession and charge off specialists within 1 month of employment as a collection specialist. Expanded fundamental knowledge of credit disputes, bankruptcy situations, and repossessions. Primarily assisted with regard to repossessions and ultimately was promoted to a repossession specialist II.

Herndon, Virginia

Responsible contacting members with regard to delinquency ranging from first payment defaults to over 180 days. Coordinated payment plans and crafted solutions tailored to a member's specific circumstance. Familiar and capable of discussing all matters including various loan modifications, skip payments, SCRA considerations, credit disputes, and more..

820 Follin Ln SE Vienna, VA 22180

It was my responsibility to contact members, understand their situations, and advice them the best course of action both for them and for Navy Federal. To accomplish these duties I became familiar with software including TSYS, CACS, UAD, Lotus Notes, and Noble Composer. I handled aspects of accounts involving auto loans, credit cards, fees, alerts, payment.