As director of Solution Engineering for North America, I was responsible for day-to-day operations and process improvements. From routing incoming opportunity request to the SE with the right skill set and availability to working with senior leaders on enablement plans for my team and others in the sales organization.-Created a standard process for requesting SE support on sales opportunities.-Held one-on-one meetings with each SE on a weekly basis.-Held a weekly team meeting.-Participated in sales pipeline calls as well as weekly POC status calls.-Communicated goals and plans to the team as thing happened in the company.-Participated in weekly status calls with sales team.-Mentor SEs and provide feedback based on gong call recordings or demos attended.

As a Senior Solutions engineer, I was worked as an individual contributor working side by side with account directors on opportunities in the western have of the US. While I worked on opportunities in any industry in the west, I did support our Banking and Credit Union customers/prospects nationwide.-Customize and perform demos for customers and prospects.-Work booth at Gartner and other industry specific conferences.-Mentor new SEs on both technology and SE soft skills.-Perform workshops and office hours as part of Proof of Value activities.

In my role as a Value Engineer, I turned technical differentiators into business drivers. I helped customers and prospects realize that features and functions are important, but the business needs a solution solves is of greater value to their organizations.-Created value-based assets for delivery during a sales cycle as well as lead generation collateral.-SME for value-based discussions in any credit union opportunity.-Worked with all members of the value organization as well as multiple other departments like marketing, sales, and more.

- Financial Services Technical SME for user groups, and industry conferences- Collaborate with prospects on automation and self-service use cases- Develop demos/prototypes for customers and prospects- Implement platform accelerator application for financial institutions- Develop enhancements and add-ons for financial services applications- Develop data flows and architecture diagrams showing custom solutions- Present about importance of user adoption in data and analytics- Led Mobility team for "Voice of the Field" program- Created and implemented standard processes for customer engagements

In this role, I had the opportunity to work with sales teams around the globe. Providing technical assistance from demo creation to presentation reviews, I had the opportunity to enhance all financial services opportunities in the company. This industry made up 40% of the company’s overall presence in the market.-Partnered with sales teams, both traditional and technical sales on strategic opportunities.-Developed industry specific demonstrations and presentation-Created industry specific quick guides for use by sales organization.-250% growth in the credit union industry during my tenure.

I held the role of Sr Sales Engineer at Information Builders for just about 7 years. This spanned two different territories as I moved from the east coast to the west coast of the US.-Partnered with sales teams during opportunity engagements.-Presented at user groups and conferences across NA.-Participated in product improvements programs like Voice of the Customer program.-Created and presented visualization and dashboard design workshops.-Created business driven content for multiple industries.

In this role, I was responsible for leading all technical activities through the sales process. Articulating the features of Oaktree's analytical solution while mapping those features to business drivers of our customers and prospects. I also helped identify additional sales opportunities by working with customer to identify gaps between business needs and technology. I worked trade shows and vendor conferences, as well as participated in the RFI/RFP process by providing competitive analysis and product documentations. In my post-sales role, I was the main point of contact for assigned client engagements. Performing product configurations and implementations, as well as first level support, within the scope of the project. I developed customer specific documentation, statements of work, and product development to resolve problems as needed.

As a sales engineer, I was responsible for leading all technical activities throughout the sales process. Working with customers and prospects to Identify corresponding CA products and translating scope of work to sales and development teams. Through presentations and demonstrations, I articulated the features of CA's client management, service management, and network management solutions and mapped them back to business drivers. In this role, I also helped identify additional sale opportunities, participated in War Room account strategy sessions, provided competitive analysis and demonstrations as part of RFI/RFP processes. I was also instrumental in the creation of standard demonstrations and solution based training for NA sales support teams.

In my seven year tenure with Computer Sciences Corporation, I performed many roles from IT support to sales engineering. I was responsible for creating solutions for RFP/RFQ submission for the GWAC Service Center which involved analyzing customer requirements, recommending solutions, and processing updates. I also implemented the GWAC Service Center Call Center System. In their Unicenter division, I worked as a deployment and new business engineer with a myriad of duties. I trained support staff, created end-user guides, performed comparisons of current solutions to CA products, created solution architectures to meet customer requirements and managed projects at all levels from planning to implementation and deployment. I participated in developing RFP responses, onsite vendor visits to learn operational processes, and developed technical process for complex, multi-vendor solutions.