Oversee daily operations of facility and 45 employees. Provided leadership and management for patient intake, customer service, shipping/receiving, production, purchasing, procurement, refurbishment, warehousing, and inventory. Completed daily/weekly/monthly performance metrics to senior management.

Administered overall day-to-day operational performance for value-added reseller of hardware and software for the Healthcare and Medical Equipment Industry. Led and directed strategic support to multiple departments: sales, technical support, customer service, production, revenue cycle management, purchasing, procurement, and vendor relationships. Clients ranged from small businesses, hospitals/healthcare agencies, government agencies and manufacturers. Controlled daily operation of 45 employees and provided daily analysis of performance metrics to drive business decisions.

Managed all aspects of customer service and client database management. Directed team of 15 employees while maintaining responsibilities of Provider Services management. Directed new customer intake and onboarding process. Accountable for compliance with government contracts, creation of inside sales team, and 3rd-party billing portals.

Implemented and grew account revenue. Managed a team of 5 to complete all sales support functions and daily account support. Clients included private distributors, hospitals, home health agencies, and government agencies.

Help customers open and manage their bank accounts and finances. Advise clients on financial services and resolve issues. Reach out to prospective customers to sell our services.

Advise clients on investments, taxes, estate planning, college savings accounts, insurance, mortgages, and retirement.

Managed all aspects of high-volume rental office at an airport location. Achieved highest customer service score rating for airport rental branch three times.