Kevin Wright Email & Phone Number

Remote

- Data-Driven Demand Projections: Developed comprehensive SQL reporting for 850+ spare parts SKUs across three geographies, enabling accurate demand projections and optimized replenishment planning, streamlining inventory management.- Customer Support Empowerment: Developed a custom Chrome extension for 150+ customer-facing agents, empowering them with data insights to better support customers and streamline processes.- Data-Driven Decision Support: Presented data reports and… Show more - Data-Driven Demand Projections: Developed comprehensive SQL reporting for 850+ spare parts SKUs across three geographies, enabling accurate demand projections and optimized replenishment planning, streamlining inventory management.- Customer Support Empowerment: Developed a custom Chrome extension for 150+ customer-facing agents, empowering them with data insights to better support customers and streamline processes.- Data-Driven Decision Support: Presented data reports and insights to VP and C-suite teams, facilitating informed decision-making and supporting strategic initiatives.- Cost-Savings and Vendor Management: Negotiated with 30+ vendors, leveraging data insights to achieve an exceptional 90% reduction in vendor PO liability, resulting in $54 million in cost savings.- Achieving 100% In-Stock Position: Strategically managed spare part SKUs to achieve a 100% in-stock position. Data analysis identified demand patterns, aligning ordering processes and ensuring seamless operations.- Streamlined Logistics and Warehousing: Orchestrated efficient goods movement between vendors, warehouses, and retail locations across the US and Canada. Data-driven insights provided valuable visibility into logistics, optimizing supply chain operations.- End-of-Life Processes and Compliance: Implemented efficient end-of-life processes for spare parts, ensuring compliance with right-to-repair laws and ongoing support for customers with legacy products.- Progress Tracking and Efficiency: Created reporting for tracking order progress with vendors, reducing repeated inquiries and improving operational efficiency. Show less

Moscow, Idaho, United States

- Data-Driven Order Fulfillment Optimization: Eliminated a 5,000 order backlog in Canada, achieving record shipping timelines of three to five days through data analysis. Resulted in 93% on-time performance (OTP), outperforming sales projections.- Revenue Growth through Missed Sales Opportunity Analysis: Identified >$0.5M missed commercial sales using data-driven insights. Implemented preventive measures, driving revenue growth.- Proactive Customer Experience Enhancement:… Show more - Data-Driven Order Fulfillment Optimization: Eliminated a 5,000 order backlog in Canada, achieving record shipping timelines of three to five days through data analysis. Resulted in 93% on-time performance (OTP), outperforming sales projections.- Revenue Growth through Missed Sales Opportunity Analysis: Identified >$0.5M missed commercial sales using data-driven insights. Implemented preventive measures, driving revenue growth.- Proactive Customer Experience Enhancement: Pioneered On-Time Performance (OTP) dashboard, enabling two-day shipping, reducing customer contacts, and informing data-driven decisions.- Supply Chain Optimization and Decision Support: Produced comprehensive reporting for better decision-making, offering accurate visibility into inbound goods. Data insights facilitated optimized supply chain management and streamlined operations.- Structured BOM Implementation for Enhanced Product Life Management (PLM): Spearheaded structured BOM for efficient PLM software implementation, ensuring effectiveness in data structure decisions.- Data-Driven Reports for Strategic Decision-Making: Created comprehensive reports on OTP performance across geographies, influencing strategic decisions by senior leadership and the board, providing valuable insights.- Data Warehouse Migration and Subject Matter Expertise: Contributed to successful BigQuery to Snowflake transition, leveraging expertise in data relationships for enhanced data management and analysis. Show less

Moscow, Idaho, United States

- Spearheaded a high-performing team of eight to thirteen Product Support Specialists, fostering their professional growth and significantly enhancing individual proficiency and operational efficiency.- Conducted comprehensive interviews, skillfully onboarded, and provided top-notch training for new Product Support Specialists, ensuring seamless integration into the team and a swift ramp-up to productivity.- Distinguished as a go-to expert in data analytics and visualization… Show more - Spearheaded a high-performing team of eight to thirteen Product Support Specialists, fostering their professional growth and significantly enhancing individual proficiency and operational efficiency.- Conducted comprehensive interviews, skillfully onboarded, and provided top-notch training for new Product Support Specialists, ensuring seamless integration into the team and a swift ramp-up to productivity.- Distinguished as a go-to expert in data analytics and visualization within the Customer Support departments, facilitating data-driven decision-making and delivering valuable insights to enhance overall performance.- Demonstrated exceptional cross-departmental collaboration skills by coordinating communications, troubleshooting, and resolving large-scale quality issues impacting thousands of customers, resulting in swift resolutions and heightened customer satisfaction.- Pioneered the development of a highly effective Product Support form, enabling the collection of invaluable data points, which led to improved issue resolution and informed decision-making across the organization.- Innovated and executed new programs that significantly streamlined the handling and visibility of ongoing roadblocks in Product Support, resulting in enhanced efficiency and reduced response times for customer inquiries.- Contributed to the creation and refinement of comprehensive dashboards that provided clear and actionable insights into department-wide performance, empowering data-driven decisions and continuous improvement initiatives. Show less

Greater Seattle Area

- Provided exemplary technical support to a diverse customer base across the entire United States, delivering outstanding service via both phone and email channels.- Demonstrated exceptional communication skills by effectively explaining intricate technical processes and procedures to customers with varying levels of expertise, ensuring their understanding and satisfaction.- Played a crucial role in the successful implementation and ongoing maintenance of cutting-edge technical… Show more - Provided exemplary technical support to a diverse customer base across the entire United States, delivering outstanding service via both phone and email channels.- Demonstrated exceptional communication skills by effectively explaining intricate technical processes and procedures to customers with varying levels of expertise, ensuring their understanding and satisfaction.- Played a crucial role in the successful implementation and ongoing maintenance of cutting-edge technical support systems, contributing to streamlined operations and heightened customer experiences.- Exhibited a proactive and customer-focused approach by actively participating in local outreach events alongside the sales team, fostering strong relationships and maximizing the company's presence in the market.- Spearheaded the integration of innovative tools that led to a significant surge in productivity and efficiency, empowering the team to deliver even higher levels of support and service to customers.- Showcased strong problem-solving and analytical abilities in developing novel quality tracking tools that automated previously laborious processes. This transformation not only saved valuable time but also ensured a more accurate and dependable account of actionable items, enabling more informed decision-making and smoother workflows. Show less

Moscow, Id

Achieved Mechanical Assembly certification within ten months of employment.Analyzed data and devised solutions for a multitude of operations, saving hundreds of person-hours annually.Trained 20 to 30 new employees and volunteers to execute departmental processes and identify and solve problems across multiple positions of varying complexity.Earned recognition as a principal resource both inside and outside the department for demonstrating high-priority problem… Show more Achieved Mechanical Assembly certification within ten months of employment.Analyzed data and devised solutions for a multitude of operations, saving hundreds of person-hours annually.Trained 20 to 30 new employees and volunteers to execute departmental processes and identify and solve problems across multiple positions of varying complexity.Earned recognition as a principal resource both inside and outside the department for demonstrating high-priority problem resolution.Played an integral role in helping reduce late to start units and increasing On Time Promise by over 20%.Promoted continuous improvement techniques to streamline operations and boost profitability.Employed strong analytical and conflict resolution skills to identify, track, report, and resolve critical issues. Utilized strong problem solving and critical thinking skills to understand business needs and translate them into technology solutions.Assessed business problems and translated them into specific system requirements to find technology and automation solutions that were cost-effective and met business needs.Aided in projects changing procedure factory wide reducing lead times by over 90% Show less