Kevin Labrosse Email & Phone Number

Spokane, Wa, Us

• Chosen to lead the District, consisting of 5 stores in WA/ID/ND/SD, in District Manager’s absence.• Organized and led conference calls between Head Quarters and the 39 brick and mortar locations to present the prior months results, upcoming policy changes, and future community events. • Selected as a training leader within the organization to onboard and developed new Store Managers. • Hand-picked to run the highest volume location in the Austad Good Feet Franchise. • Coached and developed leaders to performer at their highest sales potential. • Managed two Assistant Store Managers who supervised between four to nine employees that were responsible for $5 million in total yearly revenue. • Implemented leadership responsibilities in accordance with the organization's policies and applicable laws.• Responsible for the overall direction, coordination, and evaluation of the Store. • Supervised employees engaged in sales work, assessment of inventories, reconciled cash with sales receipts, maintained operating records, and prepared daily records of transactions for Accountants. • Coordinated sales promotion activities and prepared both workers and merchandise displays for community events.• Ensured employee compliance with established security, sales, and record keeping procedures and practices. • Formulated policies on merchandise according to requirements for profitability of store operations.• Planned and prepared work schedules and assigned employees to specific duties. • Resolved customers inquires and complaints.

Spokane, Washington, United States

• Operated a short term stay (STS) AirBnB property listing for 3 years and long term stay (LTS) rental property for over 6 years. • Enhanced listing’s online presence to maximize profits, garnering an average monthly booking rate of 92%. • Controlled all LTS property operational processes, including contract and leasing agreements resulting in an occupancy rate of 96%. • Ranked as 4.98/5 stars for total Guest Satisfaction (Cleanliness, Accuracy, Communication, Location, Check-In, and Value).

Spokane, Washington Area

• Managed all aspects of Store operations of the Pet Care Center (PCC) while increasing overall business profitability. • Grew Store Volume band from a “B” to an “A,” increasing weekly sales from $37k to $96k and becoming the 2nd best performing volume Store in the District. • Generated four years of Sales Growth through business analysis, strategic planning, Client Relations Management, and operational excellence (+12.6% in 2018, +6.9% in 2019, +19.5% in 2020, and +10.8% in 2021).• Sustained continued Total Business Growth during a national pandemic year (FY20 = Q1 +4.65%, Q2 +8.26%, Q3 +12.97%, and Q4 +15.44%).• Launched project initiatives for local client retention increasing mobile application usage by +45% and generating a 92% OMNI inventory fulfillment ratio. • Facilitated training programs, resulting in partner certification completion from 45% to 100%, reduced training time by 50%, while increasing employment retention.• Increased employee engagement surrounding Petco Foundation, resulting in the unit being recognized as the 4th highest donation PCC in the Midwest Territory. • Trained and managed 7 PCC supervisors while leading a total staff of 21 partners generating $4.6m in annual sales.• Marketed the PCC, through planning of on site and community adoptions events, and promotions of other local animal-welfare events.• Ensured PCC projects, launches, and safety standards were executed timely, and all new policies and procedures were properly implemented in the PCC. • Collaborated with City, State, and Federal Agencies to ensure animal safety and invasive species prevention (S.C.R.A.P.S., US Department of Fish and Wildlife, US Department of Agriculture).• Interpreted financial and operational reporting data to schedule labor hours and payroll to maximize productivity, achieve sales, and complete weekly workload. • Managed several project from conceptualization to completion, resulting in projects finalizing prior to company deadlines.

Seattle, Washington

• Consulted 10 RBC clients across Greater Seattle, Puget Sound and Central Washington, while securing repeat client contracts and expansion of territory. • Optimized client cash flow processes with Accounting Information Systems to properly balance budgets, align payroll, increase inventory spending capital, and generate additional revenue. • Integrated new Inventory Management Systems and HR policies to avoid State penalties, OSHA violations, and Labor and Industry Fines.• Crafted unique team curriculum elevating guest engagement Satisfaction Scores to 90% or greater per each client location. • Experienced in high caliber talent acquisition for General Managers (GMs) and Assistant General Managers (ASMs).• On boarded, trained, and developed leaderships teams that produced triple digit increases during economic recessions. • Increased clients’ sales through assessment, coaching, development, and mentoring of staff.• Created Human Resource protocols for file and data management to preserve business integrity. • Secured additional service contracts for RBC by producing increases to client’s businesses through sales and online guest service scores.• Advised business owners on issues regarding the “Revised Code of Washington” (RCW) and the “Washington Administration Code” (WAC) while providing solutions to their business concerns.• Established audit procedures for clients to be compliant with the Occupational Safety and Health Administration (OSHA), Washington Industrial Safety and Health Act (WISHA), Division of Occupational Safety and Health (DOSH), and the Department of Labor and Industries (L&I). • Operated as a corporate liaison for RBC and its clients to help facilitate company directives.

Spokane, Washington Area

• Executed business plans to increase key performance indicator (KPIs) results, while managing all aspects of operations for the store.• Championed the Gap Card for the WA Market, resulting in achieving 3 consecutive quarterly goals from Q4 of FY14 to Q2 of FY15.• Evaluated daily sales results to maximize future business opportunities with the alignment of weekly payroll expenses.• Increased store product efficiency through coaching, modeling, and mentoring store staff on operational procedures. • Leveraged financial business reports, trends, and sales statistics to create monthly strategic plans, which generated $1.5m~$2.2m in annual sales. • Implemented a Shortage Action Plan for staff to utilize, generating a <1.0% loss in FY14 and FY15. • Executed monthly OSHA, Loss Prevention, and HR compliance audits to align with company and legal standards, resulting in 2 years of 100% Market Auditor’s Scores. • Created development plans for the unit’s leadership team to increase personal productivity, competencies, and confidence levels. • Provided leadership team performance coaching on company initiatives in order to ensure compliance on directives. • Fostered a customer centric environment through employee engagement, achieving the top ranking of #1 for Customer Experience in the WA Market for 3 years.• Developed a quarterly hiring action plan to meet business needs, while maintaining the company directive of the employment destination of choice. • Managed the roll out of new corporate projects relating to the OMNI-Retail Channel Experience (Buy Online Pick Up In Store and Reserve Online).• Piloted a Ship from Store (SFS) project, resulting in the Store receiving a 96% fulfillment rate score.

Spokane, Washington Area

• Maintained an inclusive employee culture by championing Employee and Management needs, while ensuring clients remained the ongoing focus.• Cascaded initiatives to store population, providing clarity to policies and offering transparency to resolve conflicts towards company initiatives. • Acted as final approver for all hourly, salaried, and State certified candidates. • Maximized profitability by providing staffing and scheduling guidance to Leaders. • Balanced unit’s bank vault with Accounting Information Systems, ensuring deposit completion and register till reconciliation. • Audited and approved unit’s accounts receivable budget, employee engagement funds, salary and facility maintenance costs resulting in the unit obtaining profitability. • Executed a new interviewing initiative focusing on team collaboration and critical thinking skills.• Conducted performance appraisals and career path discussions for Management and Supervisors.• Coordinated projects relating to construction remodeling, department build outs, and fixture and product placement.• Supervised the rollout of Radio Frequency Identification tags on all products, ensuring project completion prior to deadline.• Facilitated training sessions with a wide scope of topics pertaining to abilities and skills development for Leadership.• Operated at the aptitude of the Store Leader, resulting in being promoted to “Store Manager Interim” for five months. • Executed high level business decisions and acted as site liaison for District and Regional Leadership.• Organized entire annual Inventory Process for two cycles, with outside Vendor partnership.• Managed and trained a team of 6 direct report leaders, an additional 7 departmental leaders, and store's employee population within the unit generating $13m in annual sales.

Spokane, Washington Area

• Increased profit margins through people management and sourcing of qualified team members. • Executed staffing strategies to maximize department and store profits with the help of Human Resource Information Systems. • Generated a weekly schedule for all store employees, while balancing a salary budget, resulting in the unit savings 152k hours at the cost of $11.7k and being <1.01% under budget.• Analyzed Engagement Survey Results, developing an improvement Road Map and coordinated appropriate changes to increase Employee Total Satisfaction. • Utilized Customer Relations Management software to improve Guest Satisfactions scores, through employee recognition.• Ensured training certification goals were achieved for new and existing staff, resulting in 100% certification completion of employee population at FY11 end.• Facilitated Leadership training on Human Resources issues such as Leave of Absences, Family Medical Leave Act, harassment, conflict resolution, and diversity in the work place. • Implemented improvements on Human Resource Scorecard Metrics, such as reduction of turnover ratios, training certification completion, and increased employee engagement scores.• Trained 3 supervisors while managing store's staff population, generating $10.5m in annual sales.

Spokane, Washington Area

• Top Performing Group Sales Manager for FY09.• Promoted to manage the highest volume departments within the store (Fine Jewelry, Handbags, Shoes, Cosmetics and Fragrances).• Group Sales Manager Performance Award for Q3 FY07.• Coordinated four “after hours” on site Cosmetic and Fragrance Events, two generating more than $25k in less than two hours. • Identified sales trends through data and report analysis to increase business revenue, resulting in four Department promotions.• Exceeded sales objectives in Cosmetics, resulting in new luxury brands being launched in department.• Created financial reports for peer managers to help them improve the store’s total performance.• Facilitated the Inventory process, including area mapping, process flow, reconciliation, and finalization of shrink per department. • Delivered the Macy's brand promise of “Customers First” in all activities and tasks.• Fostered a positive work culture through effective people management, leadership, and inclusion and diversity. • Maintained associate retention and reduced department turnover within set company guidelines.