SR Mobility Consultant - Business Analysis resource III at Astellas Pharma USKEY RESPONSIBILITIES Include managing and improving aspects of I.S. Service Delivery Management (Service Desk and End User Computing) and Manage support of Mobility services.Deliverables: • Mobility Department EMM Solution and Application Deployment Governance and Best Practices • Ensured that all defined, agreed upon I.S. governance methodology, standards and practices are understood and followed• Worked with service delivery team and external partners on managing our mobility environment: supporting 7,000+ iOS devices (iPad and iPhone)• Managed daily, weekly, and monthly tasks and reports within a mobile device management system (MobileIron)• Analyzed service level reports and provide daily/weekly/monthly summaries to Associate Director, I.S. Service Delivery, for service desk EUC services• Contacted and discussed with users and teams to review dissatisfied customer surveys and coordinate improvement opportunities• Monitor and improved the effectiveness and efficiencies of I.S. Service Delivery Management services• Experience with End User Service Delivery for areas such as Desktop Support, Multi-Function Printing, AV Services, Electronic Badging Systems• Analyzed multiple spreadsheets to identify consistencies and discrepancies with data subsets. Leverage Microsoft Excel to quickly do comparisons• Generated various reports as required; maintain copies of all reports generated. Maintain records of all departmental process activity to prepare periodic progress reports• Provide Governance and Lead or Assist Mobility Application Service and Mobility, AD & Messaging Integration teams to address escalations as required

O365/Intune Migration Project ENTERPRISE MOBILITY AND MANAGEMENT IN ENTERPRISE ENVIRONMENTExperienced with Client Computing and Mobility with exposure on (Enterprise Mobility and Security), JAMF, ISOTO, KNOX.Experience accessing, architecting, designing, & implementing MDM/MIM/MAM and end user computing management solution, with mobility devices and smart phones. Knowledge of development, implementation and technology standards for both mobile hardware and software which included estimation standards, architecture, testing and deployment. Mobility OPERATION SUPPORTProviding root cause analysis for recurring issues on the multiple mobility operating system.Experience with operating system and application level patch management, including deployment methodologies. Participating in direct user support as requested and/or needed at the L3 tier. Some L2 tasks as assigned. Utilizing prior experience with Mobility architecture and platforms with Strong technical knowledge in Enterprise Mobile Management (EMM) (Microsoft Enterprise Mobility & Security). Providing excellent customer services skills, proven organizational abilities and be able to work in a fast-paced research environment

Provided Sr. Mobility Engineer for the project – to assist with all Implementation and Documentation issues that arise during the transition and onboarding process during the duration of the project. Assist with process improvement and reduction of Service tickets. Verifying KB and Service Desk Documentation, Sr. Engineer for escalated issues requiring a strong, senior level engineer with AirWatch 9.0 (Workspace One) Experience. Documented COTS/BYOD - IOS and Android experience, for Invesco to Improve transition and Onboarding Experience for End user, as well as Service Desk Trouble shooting Document / KB. Air Watch Lead Engineer providing, 2nd, and 3rd level Airwatch Workspace One, AW Browser, AW Boxer and Skype For Business, and Outlook support. MDM Solutions Engineer with experience with Mobile email, Application and Content management solutions. Android & IOS native Active Sync Email client and AW Browser email application support, and support for Outlook O365, Skype for Business, and AW Secure Content Locker. Troubleshoot issues that prevent delivery of mail and also troubleshoot issues with EMM Airwatch Workspace One AW 9.0, on Android, and iOS Devices. Invesco was looking for very specific Technical PM (not just administrative) experience with Mobile Device Management (MDM) and Bring-Your-Own-Device (BYOD) projects with AirWatch, Workspace One, VM Browser 6.2, VM Boxer, VM Tunnel, Skype For Business

Mail, Messaging & Mobility Support Consultant - IDC Technologies for Zurich North AmericaResponsibility: Provide support for Outlook 2010, Skype for Business, and Mobile Iron Core 8.5, Troubleshoot issues that prevent delivery of mail and escalate to the responsible team, Troubleshoot issues with Mobile Iron, Touchdown for Android, and iOS Mail applications, Analyze support trends and update/write KB articles to add to corporate Knowledge Base, Good understanding of Active Directory, Exchange Server, Lync Server, SIP, and SMTP, Experienced in troubleshooting non-delivery reports, Experienced with tools like Active Directory Users and Computers, Event Viewer, LDIFDE, DSQUERY.

Key Contributor and Implementer of Mobile Iron Core / Sentry EMM PlatformTasked with creation of a Global multi-platform client management solution that will encompass client owned mobile devices (BYOD), Windows computers, and Macs. This Global multi-platform solution will present a consistent client facing experience, including a Self Service portal for User driven downloads, so all machines are managed effectively. Consulted and worked in an engineering capacity to design and deploy Mobile Iron Core 8.0, 9.0 / Sentry 7.5 to Expedia's primarily BYOD Global fleet of mobile devices. I also partnered with the service desk to implement process Improvement changes, streamline deployment of IOS 9, Android and Windows Mobile Devices and Tablets, and build custom solutions. I assessed and evaluated the Global Mobility environment and proactively created custom solutions. This includes partnering with different teams to ensure all needs are met, including processes, reporting, and effectiveness. I assisted with creating and maintaining a robust catalog of knowledge base (KB) articles for the Mobile Iron Core 8.0 / 7.5 Sentry environment. The Knowledge Bases / SOP's must be written, edited, and verified before processes go live. I assisted and facilitate the testing of new processes, Infrastructure Upgrades, Mobile software and Applications before they are released Global wide. After processes, Application or Mobile software has been approved for implementation I partnered with internal communications and marketing teams to write up appropriate company communication efforts.

Sr Mobility & Messaging Engineer - Information Management Principal for Xerox, responsible for managing and maintaining and monitoring McDonald's Corp. US based Messaging and Global Mobility Environments. Implement and designs Messaging functions, works with Exchange Server, SMTP Server, Iron-Port & EOP mail filtering (SPAM), AirWatch Architecture, SCL, ORG / Smart group creation, Sign and Publishing of mobile applications, and EMM processes improvement and implementation. Mobile Device Management and Support of the Messaging and MS Lync environment. Participating in various IT projects, Roadmap and customer meetings, intended to actively research, evaluate for new solutions to reduce defects. Providing technical leadership and oversight for continually improving processes and upgrading the infrastructure and services provided. Working as lead mobility implementation engineer I was tasked with planning and developing, installing, configuring, for the supported mobile infrastructure. Creating organization groups and device profiles for Office 365, ActiveSync configuration, compliance policies, enrollment restriction requirements, application publishing and deployment. I created and modified technical documents and process guidelines for operations teams to adhere to. Tasked with proof of concept testing, research, working with Vendors and Corporate project teams, Project Managers, Business system analysts to apply ITIL and change management practices for global implementations. Challenged with reducing risk through the development and implementation of MDM policies including security policies and reporting tools. While keeping remedy and service center incidents and tasks below threshold for level 2/3 engineer and vendor escalated cases. Maintained 99 percent Mobile network uptime in a hosted environment. Increasing mobile user satisfaction through the development and maintenance of daily/weekly/monthly operational checklists and reports and timely error resolution.

Exchange/Lotus Notes/BES - Mobility Engineer Abbott Laboratories / AbbVie - subcontracting via CollaberaAssist with Daily Support, maintenance, and implementation of Exchange Active Sync mobile solutions using Good Mobile Messaging and Airwatch (SAML / ADI) MDM, and Blackberry Enterprise 4.1 and 5.0.3 Servers. Duties include support and upkeep of Air watch servers in a Windows environment, for which we also maintain and monitor the mail, collaboration, and security services to iOS, and Blackberry handhelds. I often respond to, troubleshoot, and resolve all types of service interruptions for business critical applications, and test, configure, build, and maintain new versions of server and client software globally when requested. I help to provide excellent end user support, security, access control, and maintenance of services for the continuous improvement of the GIS infrastructure. I assist with creating and maintain knowledge bases, server histories, and improving the quality, and change management documentation as well as interact and consult with network, security, project managers, and other technical teams as needed to help maintain a stable and functioning environment. Provide On call and Level III Support for Global Service Desk and Operations Teams Globally.

Exchange Engineer / Field Support Specialist Exchange Engineer – Administer and maintain Exchange environment as well as administer AD environment objects. Effectively analyzes and resolves problems associated with server hardware and software. Designs, implements, maintains, and supports Exchange 03/07/2010Metra – Exchange 2010 Migration Project (Jan 2011 – March 2011) Primarily responsible for all aspects of MS Exchange 2010 Service Delivery – Including the deployment and implementation and supporting service improvement and routine task automation. I assisted with Implementation and maintaining the Exchange server environment, from the transition from NT environment through the Deployment of the Win 2008R2 / Exchange 2010 Environment Perform routine preventative maintenance on all Exchange servers. Having demonstrated ability to deliver highly critical projects with tight schedules and budgets; and willing and able to function in any role necessary to ensure project success and on time project delivery. I also am responsible for producing systems / server documentation and procedures for email servers, mail flow, and email disaster recovery, Scope, Project Plan, and Final Detailed Documentation. I Work closely with Metra Help Desk, IT Supervisors and other IT Staff groups to provide day-to-day troubleshooting for email server related problems that were escalated. Experience with multi-site Microsoft Exchange/Outlook and Exchange DAG / clustered environments. Performed backup/restores to include but not limited to; tape rotations, executed and monitored backup jobs, performed and monitored restore operations for recovery purposes.

Exchange Engineer Level II/ III support of 2000/03 Servers, Assisting with nightly storage group backups with Tivoli backup, I assisted with the monitoring and maintaining of all VA Exchange Servers, including monthly scheduled mailbox moves, restores and patching duties. I also supported Blackberry Servers with BES server Management tools and supported various RIM Devices, on issues inclusive of Enterprise Activation, password resets and PKI –encryption installations. Exchange Duties include monthly maintenance procedures such as failing over of clusters to proceed with successful Patching of the Exchange Servers. Other nightly duties included assisting with 24/7 Monitoring and reporting on the Exchange environment, with MOM Management and general daily reporting and maintaining of critical Exchange, services, features and functions supporting Various Special Project requests as requested or needed. Most Recent duties included assisting with the migration of existing 03 mailboxes over to new Exchange 2007 environment via powershell. I also updated notes on completed tasks and updated the Remedy Service Desk ticketing system and other monitoring tools used for supporting the 23 VA installations across the country. Exchange environment was a Large scale 300,000 + User / Heavily clustered, onsite and remote server support with one onsite and several remote data centers

Provided administration at levels 2, and 3 for Microsoft Windows Systems within the Chicago Enterprise Data Center (EDC), and other locations when directed. I Assisted with the installation and administration of the Windows Servers in our EDC. Also responsible for applying Windows Server patches and application patches as directed by the Server Security Team and various application teams. I Assisted the Server engineering team on any project deployments being done within the Chicago EDC. As a member of the Server and Storage Team, I help to ensure that administrative support for such Solutions are solid, well integrated, complied with technical strategies, that meet or exceeded customer requirements.

NOC –Exchange Engineer Level II support – Assisted with Exchange Hosting and LTE Administration well as Talecris / Postini administration for various Siemens Operating Companies / Divisions. 25,000-60,000 Mailbox environmentWAMU Account – Network Operations Engineer – Level II support Microsoft Server Engineer / OS2 providing remote network server engineering solutions within a large LAN/WAN environment. Providing server (hardware & software) operations support in a network of 25,000+ nodes, supporting primarily Microsoft servers and network architectures for large scale LAN/WAN network deployments. Utilized ticket tracking technologies, and remote management tools, troubleshooting multiple networking problems including applications. I helped to provide advanced remote network support and guidance on configuration and application problems with windows servers.

I provided primary system administration and help desk support, Working on software and hardware installations, maintenance, upgrades, troubleshooting, user account administration, and other various support duties. I was also tasked with Building workstations and servers; configured laptops; and troubleshot VPN, dial-up, and WAN access issues. Served as technical Lead and/or System Administrator on various projects. I worked on Blackberry Client Setups and Configurations - Blackberry Enterprise Server – Administration within a Lotus Notes Environment. Working within a fast-paced, 24X7 environment. Large scale 6,000 user + Global Environment

Network Administrator in a small two person IT department for Food Service manufacturing company. I had responsibility for managing network and infrastructure and supporting several hundreds internal and external users and I also helped to Install and administer Windows 98/NT4/2000/XP, and MS Exchange 2003 Enterprise Servers. I assisted with the setup of Direct-push Email redirection via Exchange to Blackberry’s. I helped to setup MS Project 2003 Server integrated with Share point services + Exchange. I served as project lead on Inter-tel phone system administration and implementation, and also administered company policies for, Smart-Filter – Internet Blocking + Monitoring Administration. I was the primary contact for Minolta and Canon copier/scanner and printer administration + setup. Provided system administration and helpdesk support for 9 site locations. Setup and administered Veritas backup of Exchange and AD. I Setup and administered Track-it Inventory Management application and assisted with SQL reporting. I Built workstations and servers; configured laptops; and troubleshot VPN, dial-up, and WAN access issues. Communicated with various vendors to ensure all issues were quickly resolved to maintain optimal system performance. Served as technical Lead and or System Administrator on many major projects, including Exchange Email 2003 / Project 2003 Server, Wireless Network Setups, and worked directly with vendor of the Phone System to explore the MPLS Network Solutions project. Provided technical lead assistance with the Exchange Migration, also Network and Data Recovery Backup Storage Implementation projects. I helped to maintain network and provide daily maintenance of Windows Server systems, upgrades, troubleshooting, user and email account administration, and support under stringent deadlines in a fast-paced, 24X7 environment.

Assisted with computer related activities for the University, Used Ghost to load OS Images on PC’s, setup PC labs for classrooms. Served as Helpdesk II support in computer Labs.

Utilized Ghost to upload new configurations and OS upgrades to multiple nodes within corp. Assisted with backup procedures for LAN and did Repairs and upgrades for Dell Laptops and Desktops.