Kevin Leatherman, Chia Email & Phone Number

Anaheim, Ca, Us

Fishers, Indiana, United States

Avon, Indiana, United States

Avon, Indiana, United States

Flagstaff, Arizona, United States

• Provided a personalized check-in and check-out process for all short-term and long-term guests. • Maintained and cleaned front desk, lobby, pantry, and back-office, regularly throughout shift. • Answered incoming calls from both in-house guests and guests wanting to create reservations for future stays. • Assisted guests with questions, comments, and concerns in a professional and respectful approach. • Handled cash and credit card transactions via check-in and out processes and purchases from the pantry.

Flagstaff, Arizona, United States

• Developed time management skills through working weekdays, weekends, and holidays to confirm all common spaces are up to date with maintenance by creating work orders.• Prepared and promoted an academically supportive environment by organizing information from two different residential colleges.• Handled on-call responsibilities for crisis and emergency situations, answer the designated phone, and monitor all 570 residents with a fellow staff member for 12 to 60 hours at a time. • Checked residents in and out of the building, handle key distributions, communications logs, and answered questions.• Navigated confidentiality systems such as StarRez, and Maxient, where private resident information is stored, any conduct-related incidents are logged.

Newport Beach, California, United States

• Provided friendly customer service while remaining calm during periods of high check-in, check out, and high call volume from the 700 villas on property and incoming calls from future guests and owners.• Utilized Full-Service Property Management System (FSPMS), Asgard, Saflock, and Medallia Zingle.• Collaborated with a team of 50 plus, keeping a positive working relationship with all colleagues and managers.• Communicated with housekeeping, engineering, and security when needed to improve guest satisfaction.• Provided information about on-property activities, shuttle services, and local area attractions.• Adapted to change concerning new COVID-19 guidelines issued from our corporate office.• Shadowed housekeeping department by observing a full villa cleaned, observed a housekeeping aide and a senior housekeeper.• Assisted as a housekeeping aide upon request when the housekeeping department needed assistance.

Flagstaff, Arizona, United States

• Seated, served and managed guests’ orders while bussing tables to promote fast table turnover. • Recommended menu and drink items based on the guest's preference to guarantee customer satisfaction.• Tended to guests with special requests, including dietary restrictions and ADA needs. • Ensured cleanliness of all dining areas throughout the entire shift.• Managed financial transactions with cash and card using a computerized point of sales system.

Orange County, California, United States

• Excelled and grew quickly, receiving four promotions within the first ten days of employment.• Managed direct sales of high-quality cutlery and culinary products, from initial customer contact to close of the sale.• Established new clientele through referral and lead generation.• Field trained new representatives, offering a model of successful performance.

Orange County, California, United States

• Responsibilities included being a lifeguard; zip line operator; rock wall operator; BB gun range master; archery range master. I was also promoted to the guest services team.

Orange County, California, United States

• Responsibilities included cash handling, and cash registry; food handling; customer service; organizing orders; and followed health, safety, and sanitation guidelines.

Bachelor Of Science - Bs, Bachelor Of Science Hotel Restaurant Management, Alumni

Education record

Activities and Societies: • National Honors Society • Senior Class President • Swim Captain Junior and Senior year • Junior Class Treasurer