I`m a no-nonsense peoplemanager who isn`t afraid to challenge the status quo. I take pride in achieving and surpassing the organisational goals together with my team. With a background in training and coaching I can develop the true potential of a team or department. I truly believe that we often focus too much on results and output. As a manager I first and foremost have to make sure my team feels valued on a basis of mutual trust and is facilitated to tackle their daily changes. I set out and guard the boundaries of the playing field but within those boundaries I support and facilitae my team to be as independent as possible. If this is in place, any organisational goal is achievable as the team will naturally move to a state in which it delivers maximum performance. If the targets are still out of reach, chances are you have to revise your operational goals.Love the challenge of re-building a team, overhauling processes, guiding teams trough changes and finding new, more lean ways.Experienced in different fields of Customer Service, After-Sales, Training, Change- and CCC-management in international and multi-cultural environments.