• Responsible for installing new equipment in retail locations.• Provided individualized instruction to ensure all associates were following company procedures to drive quality and productivity using specific KPI• Repaired equipment and resolved manufacturing delays.• Provided feedback regarding current state of company equipment and compliance to company/government guidelines.• Used Lean manufacturing to ensure lab configuration and processes were followed.• Managed store lab/quality projects around CBA/ROI, remakes, and retransmits.• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.• Provided excellent service and attention to internal/external customers when face-to-face or through phone conversations.• Created agendas and communication materials for team meetings.• Improved customer satisfaction by looking for outside-the-box solutions.

• Organized daily job duties for stockroom and shipping personnel.• Scheduled employees and organized overtime when needed.• Worked with external labs to ensure delivery to patients in a timely manner.• Provided customer service for store associates to help mitigate any issues and ensure customer satisfaction.• Examined procedures and actively provided/implemented training around CBA, increased productivity, and safety of all employees.• Trained/observed all new employees to ensure job technique and safety.

• Learned the line as it was being installed and taught employees how to safely and properly run their position.• Created instruction manuals detailing each position and safe operation.• Presented monthly safety meetings to employees and maintenance personnel using a translation service for employees that speak Spanish, Nepali, and Bosnian.• Responsible for production KPI.• Collaborated with truck drivers for shipping and dust trailer removal.• Responsible for man power needs and time off requests.• Assisted maintenance personnel to complete necessary projects.• Created and maintained quality control program.• First Responder for first aid and CPR.• Learned and ran multiple high tech machines/cameras including 3D camera system and a laser operated scanning system.