• Responsible for leading a team of 14 3rd Line IT Infrastructure Engineers• Representing the IT infrastructure requirements to the wider IT community and the business• Working to Agile Scrum methodologies, including scrum master functions, and coaching other managers in the Agile Scrum system..• Following ITIL best practice and ensuring SLA's are adhered to.• Managing and motivating my team through a period of change, including a Headquarters Building refurb during a global pandemic.• Design and administer Cisco and HP/Aruba Network and Cisco and Palo Alto firewall devices across multiple sites in multiple countries.• Design and implement new HPE, Server and Nimble SAN DHCI environment• Design, Implement, administer and maintain new Vmware Esxi v7/v8 cluster .• Design Implement and administer Solarwinds, NPM, NCM, SAM, WPM, NTM monitoring systems• Technical liaison with external suppliers • Administer and maintain Windows Server estate located on Premise, in Rackspace, and In Azure and AWS.

• Design, implement and support new LAN, using cisco equipment, including ASA firewalls - on multiple sites globally• Technical liaison with globally located IT teams for infrastructure issues involving other company offices worldwide, including frequent global travel to facilitate onsite tasks at offices in Belgium, Netherlands, Germany, USA, and Czech Republic.• Design and implement network and server monitoring systems for the North West Europe offices• Redesign and support new WiFi network on multiple separate sites.• Deploy, support and administer Hyper-V cluster using 2012 R2 servers.• Deploy, support and administer ESXi6 environment• Administer HP P4500 SAN nodes (Store Virtual 12.5)• Deploy and Support Windows Server 2008R2 servers, and migrate to 2012R2 servers to support future projects.

• 3rd line support of Windows 2008/2003 servers built on a mixed physical and virtual environment, using HP servers and VMware ESX 5.5• Design and support local area networks across the organisation.• Design and deploy Solar Winds network monitoring system.• Design and Implement Forefront TMG proxy array.• Design, deploy, test and train users in the use of Netbackup 7.1• Design and implement new LAN structure, using Cisco equipment.• Technical liaison for new WAN implementation by Virgin Media • Configure and install Aruba wireless LAN solution across 30 sites.• Support and administer HP procurve and Cisco switches and ASA firewalls.• Configure, deploy and administer mobile data terminals in fire appliances.• Use group policy to enhance and control user experience• Use SupportWorks to track and respond to support calls.• Technical IT lead in joint projects with other Fire Services and joint fire control.• Technical lead and point of escalation for 2nd line support engineers

• Troubleshoot and diagnose desktop and server IT problems within a highly technical design electronics environment. Dealing with hardware, software, and networking problems.• Design and provision network requirements of new branch offices in France, Sweden, Denmark and USA, with extensive travel overseas.• Use ‘Remedy’ to track and respond to support calls.• 3rd line Escalation support for 1st / 2nd line support in the use of Windows XP / 2000 desktop environment with Server 2003, exchange 2003 network.• Configure and install new network devices (cisco, expand, juniper).• Build VMWare esx servers, and deploy virtual machines.• Deploy and administer RSA 7.1 server, for checkpoint VPN access.• Design and implement new backup system, and administer backups and restores on servers using Veritas Netbackup 6.0 and 6.5• Design and deploy and administer Tandberg Management server and video conference systems globally.• Administer the user accounts, computer accounts, group policies and mailboxes on the domain.• Using Ghost imaging to provide and deploy standard corporate image.• Plan, manage and carry out network requirements for server room moves, office moves, new office openings, using Cisco switches.• Administer the local networks in company offices globally.• Provide user support and liaison during a difficult network migration period whilst the company implemented a new active directory structure.

• Manage the day to day running of an extremely busy helpdesk, dealing with sometimes difficult users face to face and on the telephone.• Act as a call escalation point for problems that cannot be resolved by helpdesk staff involving hardware or networking issues.• Manage end user support issues in major projects, such as upgrading from Windows 3.11 to Windows NT, then again from Windows NT to XP/2000. Recently involved with organising support issues surrounding migration from Novell to Microsoft networking systems.• Leading and organising a team of 12 staff, including successfully motivating them through difficult periods of change.• Representing the needs of the computer support department in management meetings.• Implementing new working procedures and job descriptions in order to streamline my department.• Co-ordinating with external and internal suppliers and contractors to provide the best service.• In charge of a successful project to improve IT support within 4 London nursing training hospitals, culminating in successfully appointing a new manager to serve just these 4 sites.