- Advanced proficiency in IRM Archer Administration/Development, adept at building and managing applications, questionnaires, and solutions, as well as managing users, groups, and roles.- Led the TPRM Archer Redesign project, working alongside the business with emphasized expertise in application building, advanced workflow creation, data feed configurations, user permission management, and functionality QA testing.- Completing in-depth Archer training courses and holding the Archer Certified Administrator – Specialist certification.- Managing daily operational tasks effectively, including creating user accounts, responding to ServiceNow tickets, resetting passwords, and coordinating data imports in Archer.- Providing operational support in the risk register, assisting TPRM users, and applying technical knowledge to a variety of practical, impactful scenarios.

- Leveraged for a critical telecommunications project by successfully bridging over 2,000 VDNs to clients using Avaya Site Administrator.- Assisted in a work-from-home project by deploying Microsoft Intune on their devices as well as providing employees with equipment for at home. - Full Laptop Deployment from setting up Microsoft development tool kit to establishing group policy in command prompt to Symantec Encryption.- Utilize Active Directory to unlock accounts, reset passwords, retrieve user ID, add to proper groups, and move devices on the network to appropriate departments. - Creating local admin accounts using computer management for events such as the company's all-hands in town hall meetings. - Investigation of hardware to diagnose issues to be addressed to manufacturers. - Completion of tickets ranging from coordination of software installations, replacement hardware, internet connection issues, and VMware issues.- Using Bomgar and RDP to access users' devices to diagnose and solve issues. - Correcting domain trust issues on devices.- Lead in freeing of more than 400 Chromebook licenses by de-provisioning accounts that are no longer in use. - Using command prompt to delete hard drives and reuse laptops for the new deployment. -Assigning printers on users' devices with the use of IP addressing.

- Worked closely with the senior network administrator to assist in classroom calls that required us to go on-site to provide a solution.- Provided level 1 technical support over the phone to students and staff.- Analyzing computer hardware to diagnose issues.

-Using Salesforce Platinum to Convert Leads to Contacts and then assigning employees to contact these clients in their calendar -Using Microsoft Excel to navigate through client leads and mark any issues for the supervisor. -Create letters and awards for clients enrolled in one of our programs to have mailed out. -Sitting in on client meetings to learn the best way employees communicate with our clients.-Scanning company bills and documents to organize them into online folders and then physical folders.