Kevin Ling Email & Phone Number

• Oversaw a diverse client base of 80+ clients, with a focus on CFD trading in equities and commodities.• Achieved a 95% client satisfaction rate by delivering personalized service and prompt issue resolution.• Collaborated with the research team to develop monthly CFD market analysis reports, enhancing client engagement and decision-making.• Identified and captured new business opportunities, resulting in a 30% increase in client acquisition.

• Coordinated inter-departmental communication, streamlining project workflows • Assisted with budgeting and financial tracking for various projects, achieving a 15% savings on departmental expenses in the fiscal year 2021 • Organized and documented stakeholder meetings, ensuring clear communication between developers, contractors, and investors

• Conduct face-to-face field sales to advise potential customers about our B2B technology solutions and close new business deals• Meet KPI targets and contribute to establishing a widening presence in the retail business market within Australia• Develop client relationships and knowledge of retail industry needs

800 Bourke St, Docklands 3008 Australia

• Spearheaded performance optimization, dynamically adjusting strategies to achieve and maintain excellence• Cultivated robust relationships with business owners, significantly enhancing rapport and client satisfaction• Utilized knowledge and experience in lending/loans and banking and financial services to contribute to project success• Proactively contributed to team success, offering assistance to colleagues beyond assigned tasks, fostering a collaborative work environment• Proactively assist colleagues when my own tasks are complete

• Researched and analysed the Chinese and Australian markets for potential partnerships and clients• Clearly articulate and present my ideas and research findings to supervisors• Presented a business proposal in Power Point for a new program

• Answer customer enquiries or direct them to the most suitable agent• Drive business growth by consistently creating the highest number of business leads through telephone-based work, showing strong motivation• Facilitate training and supervision of new staff, and provide on-going feedback• Gain proficiency in Excel

• Maintain a high standard of customer service while working in a fast-pace environment• Plan timing for cooking and service to remain on schedule and meet demand• Follow occupational health and safety guidelines• Handle cash with integrity while working on the register

• Advised customers about products, services and plans available• Dealt with tough situations, demonstrated through conflict resolution when dealing with customer issues• Gained customer service skills and knowledge of retail industry

• Greet customers and delivering messages from customers to lawyers• Help customers fill in legal forms and translate documents• Write letters to the immigration department for customers• Assist migration lawyers in filing documents into categories

Bachelor’S Degree, Commerce

Summer Enterprise Program

High School

Completed 2 years of International Baccalaureate