Kevin Long Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

As Senior Director of Product R&D Operations, I led global teams for Project Management, Product Operations, Support, and Data Operations to streamline business processes, improve operational transparency, and implement cutting-edge technologies. Product Operations:- Identified how the product portfolio investment was being spent across strategic initiatives to understand ROI of new products and features.- Evaluated and implemented systems to scale customer insights collection, including product analytics, idea management, CSAT programs, and AI-driven product discovery platforms. Operations and Program Management:- Established a framework for process hallmarking, improving visibility into resource allocation, and identifying automation opportunities with measurable impacts on operational efficiency.- Oversaw the implementation of generative AI and RPA solutions, increasing productivity, improving SLAs from 50% to 95%, and saving four OTEs annually.- Directed project portfolio management for cross-functional initiatives, optimizing resource allocation and prioritization to align with key business outcomes- Partnered with product and revenue leaders to set strategy and KPIs for all G2 products- Led program to optimize customer support system on Salesforce Service Cloud managing 11,000 cases quarterly. Shortened resolution time by 3x through a role alignment and AI-enabled bots.- Led program to optimize inbound process, improving time to deal by 100 days for new profiles listed on G2.com.

Chicago, Il, Us

Product Operations: - Established annual and monthly KPI reporting and planning cadences for Product R&D, creating a consistent framework that improved transparency and drove alignment across product, design, engineering, and leadership teams.- Led the selection, design, and implementation of roadmap tooling and processes, minimizing administrative time spent updating roadmaps for product managers significantly- Led the creation and growth of two products, G2 Insights and G2 Investor Intelligence, directly contributing to early ARR and growth of those product lines. Operations and Program Management:- Hired and managed a team of 5 program managers and established program manager best practices, including planning, risk assessment, and prioritization frameworks, ensuring resource efficiency across cross-functional programs.- Implemented risk management frameworks across project lifecycles, proactively identifying potential delays and adjusting resources to maintain alignment with company objectives.- Led G2's report program, driving $14M ARR through cross-functional collaboration to release 20k Grid Reports quarterly and coordinating go-to-market efforts for enhancements to the product offering.

Chicago, Il, Us

In my role as Director of Research Operations, I led the development and scaling of G2’s Insights Subscription and Investor Solutions products from 0 to 1 and 1 to 10. I oversaw the automation of Momentum Reports, Suite Reports, and played a leading role in G2's quarterly report program, enhancing G2’s core content products contributing significant ARR. My leadership extended to managing a global teams for project management, support, and data operations across the US and India, implementing agile processes that streamlined our research and reporting operations.

Chicago, Il, Us

As Senior Manager of Research Operations, I managed cross-functional teams—including research analysts, data operations, and project management—to ensure smooth operation of the G2.com marketplace. During this time, I implemented the first project management and support teams at G2, formalizing our processes and creating a scalable framework that drove both efficiency and innovation. I piloted new report types, including the Momentum Report and Suite Reports, which became key offerings for enterprise customers.

Chicago, Il, Us

As Manager of Research Operations, I was responsible for scaling G2’s research processes, implementing agile methodologies, and managing a growing team of data analysts and editors. I played a key role in the automation of G2’s Grid Reports, which laid the foundation for the future scaling of our Grid Report program. Led implementation of Domo for business intelligence with the goal of effectively enabling revenue team with key account data. I developed and launched several new index report types and was instrumental in scaling G2’s taxonomy, increasing the number of categories and software profiles on the platform. My contributions helped G2 expand its addressable market and drive revenue growth, ultimately laying the groundwork for future product development and automation.

Chicago, Il, Us

As a Content Operations Specialist, I took ownership of G2’s content release schedule and processes, ensuring the timely creation and publication of G2 Grid Reports. I partnered with G2 executives and revenue teams to prioritize category audits, review collection, and report creation, which were pivotal to driving customer engagement and revenue growth. I also expanded my technical capabilities, learning HTML to create custom report content, which improved the value G2 provided to customers and helped drive renewals.

Chicago, Il, Us

As a Technology Researcher, I played a key role in defining and sourcing products for G2’s marketplace, leading review gathering initiatives, and contributing to the creation of G2’s Grid Reports. I focused on identifying key trends and technologies across the SaaS landscape, working to ensure that G2's marketplace reflected the most comprehensive and up-to-date software solutions. My work contributed directly to the growth of G2’s taxonomy, laying the foundation for what became G2’s core revenue-generating products, helping to scale the company from its early startup phase.

German to English. Specialize in marketing/advertising texts, with experience in a wide range of topics and document types

In charge of the building in absence of professional staff. The main contact for clients and their events. Works as a liaison between the different departments of the building.

Responsible for scheduling 40+ employees on a weekly basis. Is given specific projects pertaining to numerous different aspects of the role of Student Coordinators at University Unions. In charge of the overall setup work flow during shifts

Bloomfield Hills, Michigan, Us

Managed a wide range of client projects including the development of a comprehensive advertising campaign for a local non-profit organization. Was the main contact for the non-profit client and communicated their goals and expectations to the rest of the intern team.

Bachelor'S Degree, Communication And Media Studies

Bachelor'S Degree, German Studies

Diploma