As a Senior Systems Engineer, responsible for performance & capacity analysis, prioritizing high availability, scalability, and resilience to ensure all platforms and services meet expectations. On call rotation for 24x7 support. Experienced at troubleshooting midrange server and application performance with monitoring tools, such as AppDynamics, New Relic, Tivoli Enterprise Portal, Splunk, Aternity, SevOne, Vantage, vRealize Operations Manager, IBM Arxview, Perfmon, Logman, Nmon, Top, vmstat and iostat. Use Service Now for changes and reporting. Machine Learning with Elascticsearch and Kibana. Work with vSphere Web Client, vROPS and GCP, AWS and Azure to monitor cloud servers. Familiar with Ansible, Puppet, New Relic. Assist Application Teams with IRT’s / Bridge calls offering information on application and infrastructure performance and assist with problem solving and offering solutions. Attend calls to assist with root cause analysis. Participate in application planning meetings, project architecture reviews and server migrations to the cloud. Participated in planning and moving Linux, Windows servers and JVM’s to the cloud. Worked with Machine Learning Team with metrics to assist in building a Dashboard to identify Capacity issues and Anomalies. Reports with server metrics with Kabana. Training teammates. Work with Application Teams, Admins, DBA’s, Web Engineering and others on pinpointing issues, tuning and knowledge sharing. Documented how to use Perfmon and logman for collecting Windows Server performance data. Lead by example when capacity issue or errors are seen, notify Applicable Teams or Incident Management. Maintain and fixed many Perl scripts the team uses for monitoring and reporting. Created over 80 dashboards in Splunk. Setup alerts for Application Teams in Splunk. Documented and trained others on what to do on IRT’s and fill out QuickBase to document IRT’s. Attend webinars, and online learning of new technologies.

Experience in supporting AIX, Red Hat Linux, Solaris, IBM HMC's and Power Systems. Perform AIX operating system installs, upgrades, migrations and security patching. Vios installs and upgrades. Working with 3rd party software like DB2, Zeke, Server Automation, FileNet, Guardium and Splunk. Working with IBM LDAP, NIM, Vios and xCat. Worked on installing new IBM power systems and Live Partition Mobility. Responsible for upgrading and maintaining HMC's and there connections to IBM Power Systems. Troubleshoot Operating system crashes, performance issues and hardware issues for AIX and Vios servers. Monitor ID management for the AIX environment. Perform SOX Audits for the AIX environment. Assist in supporting IBM Netezza servers. Primary AIX support for DBAR testing. Monitor monthly IBM PMR reports. Performance and Capacity monitoring with nmon, topas, top, vmstat, iostat, and svmon. Utilize Tivoli monitoring tools like Tivoli Enterprise Portal for performance monitoring. Worked on team for capacity planning on new frame replacements. On Call rotation for 24x7 support.IBM VIO Server Lab, Hartford, CT: June 22-24 2010AIX & Power for Unix Professionals Workshop, Waltham, MA: Aug 31-Sept 3rd 2010IBM Power HA, Hartford, CT: Oct 9-11 2012IBM Performance on Power Systems AIX AP250 course, Buffalo, NY: Nov 12-16 2012IBM Power Systems Technical University, Orlando, FL: Oct 21-25 2013IBM Power Systems Technical University, Las Vegas, NV: Oct 6-10 2014AIX Performance & Tuning Workshop, Middletown, CT: March 9-12 2015Power Systems Virtualization Workshop, Cambridge, MA: Dec 9-10 2015IBM Edge, Las Vegas, NV: Sept 18-22 2016

System administrator. Performed AIX, Linux, SCO OS, software installs, upgrades and Migrations. Maintained website with documentation on how to install and troubleshoot software and procedures for UNIX Support group. Performance monitoring. Installed servers onsite and remotely throughout the Unites States by coordinating and helping with ordering of the correct servers and attached hardware. In charge of documenting procedures relating to AIX, SCO, Linux operating systems and 3rd party software installation. Disaster recovery. Team supervisor.* Passed all 58 KIQS (Knowledge Incentive Qualification System) tests on the DISC system in first 2 Years at DISC.* CSPOM (Customer Service person of the Month) Award. * Quips (Quality Improvement) Award. * Presidential Award.* Voted a Core DISCer by piers for the year 2003: “continuously strives for excellence by increasing personal knowledge, attending to details, building teamwork and doing jobs right the first time.”**Started Employement with DISC (Distributor Information Systems Corporation) which was acquired by Prophet 21 then acquired by Activant Solutions Inc. which was aquired by Apax Partners and merged with Epicor in May 2011.

Created an organized system for planning deliveries, inventory control, installation and repairing office furniture throughout Connecticut and Western Massachusetts. Generated new business through prospecting and working with area Architects and Designers. Was in charge of hiring, training and supervising employees. Worked on many large projects for the State of Connecticut that involved organizing, delivery and placement of office furniture according to customer needs. Involved in bidding on large contracts with the State of Connecticut. Helped negotiate with delivery service on delivery rates and assisted with purchasing equipment to be sold.

Successful graduate of the Reserver Component Noncommissioned Officers Primary Leadership Development Course (PLDC) conducted by the Massachusetts Military Academy, Camp Edwards, Massachusetts.Participated in Military Training exercises at the Canadian Military Base Gagetown in New Brunswick, Canada. Selected by my unit to participate in the 26th (Yankee) Infantry Division's 3 Day, 1987 Division Rifle Squad Competition.