Kevin Lopez Email and Phone Number

I am providing support for the issues that the clients have with their servers, helping with updates, deployment, upgrades, computers setups, firewall configuration, database mapping for imaging software and practice management software, technical support to fix windows server issues, making sure the data, server and clients infraestructure is up and running healthy.

In my role as a VoIP Specialist at Intermedia Cloud Communications, I provided exceptional technical support for a diverse range of voice products, ensuring our clients enjoyed seamless communication. My responsibilities included: Troubleshooting and resolving issues with VoIP phones, fax systems, and audio equipment. Supporting LAN and WAN configurations to optimize network performance for voice services. Managing phone routing and call handling systems to enhance customer experience. Assisting with VoIP adapters and their integration into existing infrastructures. Diagnosing network-related issues, determining whether they stemmed from the customer's network, packet transmission, or server performance.By analyzing problems and implementing effective solutions, I contributed to improved service reliability and customer satisfaction. I collaborated with cross-functional teams to share insights and drive continuous product enhancement.

As a Technical Support Specialist at Concentrix, I provided comprehensive support for a variety of technical queries related to both hardware and software products for our clients. My key responsibilities included: Assisting users with troubleshooting and resolving hardware and software issues through remote sessions, ensuring quick and effective solutions. Handling basic and routine technical inquiries, demonstrating strong problem-solving skills and attention to detail. Supporting users with various applications, including Microsoft Office and Windows operating systems. Utilizing group policies and Windows Firewall settings to enhance security and improve system performance.My commitment to delivering outstanding customer service contributed to a positive user experience, while my technical expertise allowed me to resolve issues efficiently and effectively.

Here’s a polished description for your role as a Technician at INTELSA Nicaragua:TechnicianINTELSA NicaraguaAugust 2021 - January 2022 | Managua, NicaraguaAs a Technician at INTELSA Nicaragua, I was responsible for a variety of critical tasks related to network infrastructure and equipment. My key contributions included: Performing wiring functions for MSAN (Multi-Service Access Node) network equipment to ensure optimal connectivity and performance. Supporting the installation and maintenance of switches and routers, contributing to the stability and efficiency of the network. Installing batteries and controllers in base station racks, ensuring reliable power supply and operational readiness. Assisting with ATN (Advanced Transport Network) integration and equipment migrations to enhance network capabilities.My hands-on experience with networking, electrical wiring, and problem-solving enabled me to effectively troubleshoot and resolve technical issues, ensuring seamless operations within the network infrastructure.

Worked on the development of operation flowcharts, design of electrical, network, and P&ID diagrams, assembly of panels, and commissioning of packaging machines, preparation of operations manual and PLC I/O mapping, also provided technical support during breakdowns.