Multiple responsibilities in a specialised wine shop with tasting bar in the centre of Madrid with a customer base formed of locals and tourists alike, offering service in English and Spanish:- Advising customers in wine shop.- Advising customers on wine selection and food pairings at the tasting bar.- Leading daily wine tastings, including multiple themes and other beverages: Spanish wine, Sherry wine, Vermouth, Whisky tastings, etc.- Wine and food service and food… Show more Multiple responsibilities in a specialised wine shop with tasting bar in the centre of Madrid with a customer base formed of locals and tourists alike, offering service in English and Spanish:- Advising customers in wine shop.- Advising customers on wine selection and food pairings at the tasting bar.- Leading daily wine tastings, including multiple themes and other beverages: Spanish wine, Sherry wine, Vermouth, Whisky tastings, etc.- Wine and food service and food preparation for the tasting bar section of the shop.- Order management for online orders, stock management and other admin tasks. Show less

Customer care role over phone, email and chat, with a focus on technical assistance and product sales/upselling.Additional tasks including order management and English/Spanish translations for website content and user instructions.

Responsible for one of the company’s most important business units ensuring the smooth running of operations in Edinburgh with a focus on customer and partner acquisition and profitability. Along with leading the operations team in Edinburgh, this position gave me the opportunity to control many different aspects of the business with direct collaboration with all departments: - PR and partner acquisition: responsible for finding new tour guide partners, accommodation partners… Show more Responsible for one of the company’s most important business units ensuring the smooth running of operations in Edinburgh with a focus on customer and partner acquisition and profitability. Along with leading the operations team in Edinburgh, this position gave me the opportunity to control many different aspects of the business with direct collaboration with all departments: - PR and partner acquisition: responsible for finding new tour guide partners, accommodation partners and third party providers and maintaining the relationship overtime, figuring out the needs of the partner and the best way to work together.- Finance: analysing, reporting and optimising the business unit’s profitability. Finding solutions to reduce costs and find new revenue sources through business development.- HR: Being directly involved in the recruitment and training process and leading all employees in the city.- Marketing: focusing on customer acquisition, designing the optimal product portfolio and working alongside the online marketing team to improve our online presence along with providing different forms of marketing material to partners.- Business Development: designing new products to add to our portfolio from initial concept to launch.- Event planning: planning events and activities, not just for regular tours but also for special occasions for our partners and staff team. Show less

Same responsibilities as the Edinburgh City Manager position in a different environment, running operations in Dublin with a different staff team, product and partner portfolio.

Working alongside the current city manager holding the same responsibilities. This allowed me to learn from the position and from my line manager with the opportunity to bring my ideas to the table and proof my resourcefulness being allowed to work more independently and directly improving the business unit.

Ensuring the smooth running of all tours with a focus on customer service and upselling along with dealing directly with guide partners and accommodation partners on a daily basis.

Ensuring the smooth running of all tours with a focus on customer service and upselling along with dealing directly with guide partners and accommodation partners on a daily basis.

Ensuring the smooth running of all tours with a focus on customer service and upselling along with dealing directly with guide partners and accommodation partners on a daily basis.

In charge of running a food tour through the historic centre of Madrid, leading a mixed group of English and Spanish speaking visitors through main city sights and locals bars and businesses, explaining the history and importance of Spanish food culture and ensuring an excellent customer experience while liaising directly with the local partners to ensure a smooth running of the tour.

Call reception and online chat assistance working on a car rental campaign for Europcar. Focus on customer service, ensuring a prompt response and understanding the customer’s needs in order to offer the best products and packages available, ensuring the customer is satisfied leading to a confirmed booking.

Working on a contract that included retail management training, allowing me to be involved in all aspects of store management: customer assistance, cash register operation, stock control, product placement, window dressing, etc.