Kevin Lund Email and Phone Number
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A highly experienced Operations Executive who has led diverse teams of professionals in a range of technical environments. Strong technical and business qualifications with an impressive track record of more than 21 years of hands-on experience in strategic planning, cross functional team management, project management, systems and end user support. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies, potential opportunities, and develop innovative and cost-effective solutions for enhancing workflow and customer experience. • Skilled Problem Solver • Crisis Manager • Consensus Builder • Negotiator • Trainer and Team builderAccomplishmentsArmed Forces Insurance• Successfully directed the conversion of legacy mainframe applications and database to .net windows environment, resulting in $700,000.00 in annual savings.• Spearheaded Business Process Management initiative resulting in reduced claim handling time, creation of electronic claim file process, improved customer call experience and establishment of inbound mail workflow process.• Established green datacenter, implementing virtualization resulting in a 20 to 1 reduction in hardware, leading to capital savings on hardware expense and soft dollar savings on electrical, heating and cooling expenses.
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Vice President And Chief Innovation And Information OfficerArmed Forces InsuranceLeavenworth, Ks, Us -
Vice President & Chief Innovation And Information OfficerArmed Forces Insurance Dec 2013 - Present
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Director, It OperationsArmed Forces Insurance Jun 2006 - PresentManaged Daily operations of all infrastructure operations including, Mainframe System programming, Intel based server support, Network operations and support, Helpdesk, Desktop support and mainframe operations.Contract and Vendor management, responsible for software, hardware and vendor contract maintenance and adherence.Managed infrastructure projects ranging from Mainframe OS upgrades to desktop application deployments.Managed FAS 3140 NetApp SAN array with 40 tb of storage, replicating data across wide area network.Managed Cisco network including 10 gb backbone, over 600 ports and connectivity, ASA edge protection including clientless web VPN and client based connectivityManaged Telecommuter support team, supporting VPN phones and remote connectivity.Introduced ITIL based change management and configuration management process.Developed standardized IT reporting plan.Managed vendor and application selection process.Responsible for annual operational and capital budget.Managed client support for multiple locations.Managed Weekly change management process.Responsible for Team hiring, time tracking and performance evaluations.
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Systems EngineerCerner Corporation Oct 2005 - Jun 2006Kansas City, Missouri, UsMaintained Unix based hospital information systems for clients in northeast region.Maintained regional client inventory and data repository for company. -
ManagerSprint Feb 2004 - Aug 2005Overland Park, Kansas, UsManager, Change Management OperationsManaged Daily Change Management operations process, facilitating over 28000 changes per year.•Presentations to all levels of management.•ITIL Best Practices training.•Daily, Weekly, and Monthly reporting of operational metrics.•Responsible for Sarbanes and Oxley compliance and reporting.•Managed projects on small to medium scale dealing with Change Management.•Developed metrics reporting models for new organization.•Constructed and maintained on-call support roster.•Responsible for Team hiring, time tracking and performance evaluations. -
ManagerSprint Aug 1997 - Feb 2004Overland Park, Kansas, UsManager, Client Services Field Operations•Managed cross functional team of up to 23 technical support analysts supporting up to 5000 clients.•Rotations with each team member to understand workload and staffing issues. •Created monthly newsletter for technical support analysts.•Created Monthly reports to upper management and staff on Service Level Object measurements.•Member of Diversity Advisory Council.•Managed consolidation of multiple sites.•Initiated regional motivational team focused on improving relationships between staff, client base and management.•Managed Executive level support.•Managed Windows 2000 upgrade project for 5000 clients.•Constructed and maintained on-call support roster.•Responsible for team lead and staff training•Responsible for team evaluations, time tracking and process adherence.Assisted in determining annual budget requirements.•Managed remote site technicians in multiple states.•National Management Practices training.
Kevin Lund Skills
Kevin Lund Education Details
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Missouri Western State University -
Kansas State UniversityBusiness
Frequently Asked Questions about Kevin Lund
What company does Kevin Lund work for?
Kevin Lund works for Armed Forces Insurance
What is Kevin Lund's role at the current company?
Kevin Lund's current role is Vice President and Chief Innovation and Information Officer.
What is Kevin Lund's email address?
Kevin Lund's email address is lu****@****afi.org
What is Kevin Lund's direct phone number?
Kevin Lund's direct phone number is +191372*****
What schools did Kevin Lund attend?
Kevin Lund attended Missouri Western State University, Kansas State University.
What skills is Kevin Lund known for?
Kevin Lund has skills like Vendor Management, Program Management, Data Center, Disaster Recovery, It Operations, Cross Functional Team Leadership, Itil, Change Management, Mainframe.
Who are Kevin Lund's colleagues?
Kevin Lund's colleagues are Rebecca Callahan, John Davito, Kenneth Blake, Courtney Sandefur, Carroll Haverkamp, Claudette Redford, وائل عابد.
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