Assistant Buyer for Myer and Big W retail accounts at Vimwood Australia, with junior planner and allocator experience.Experts in children's accessories, my role is to manage the end to end critical path and help my Buyer develop products, put together a range, place orders, track products to make sure they are delivered into stores.Duties and achievements include:- Ranged Back to School label for all retailers with strong margin and sales. Liaised with supplier on pricing, construction, colour matching, sampling and delivery.- Spearheaded success of Myer online sales with copywriting, photography and editing of products for Myer website. Fostered professional relationship with Online Content and Buying Teams.- Allocating stock to stores, de-ranging and executing return stock back to warehouse.

International customer service role with duties including:- Email, phone and live chat inquiries for global market.- Logistics and order tracking.- Complaints handling and escalations.- Exceeding customer contact KPI expectations and excelling during sales and busy periods.- Training of new staff, and integration of new Zendesk CRM software

Employed as an online merchandiser on the digital trading team. Duties included:- Customer service phone calls and emails. Assisting in ticketing and membership inquiries.- Creating product categories, product upload and copywriting.-Quality control, making sure all product details are correct and categories are updated.-User optimisation, website layout and maximising TTV for digital sales.- Improvement from last year with customer dispute resolution, volume of email and phone calls and also productivity.

Working for London fashion label helping manage the wholesale business and also online sales. Managing new and existing wholesale clients, orders and invoicing as well as logistics and shipping.Duties include:- Managing wholesale accounts from creating an order, allocating stock, logistics, dispatch and invoicing. Fostering relationships with stockists.- Handling multiple international accounts with different currencies (Sterling, Euro, US Dollar)- Utilising Magento and Brightpearl software to create, track and fulfill orders from both wholesale and retail customers.

Professional working in the digital realm at the National Gallery Company. Adhering to strict deadlines and assisting in the overall digital experience and customer relations at the National GalleryDuties include:- Merchandising for the online store- Uploading products onto the website using OfBiz software- Photoshopping images and copy writing for products- Maintenance and quality control of the website layout and images - Customer experience (phone enquiries and email) utilising Navision software

International Travel Consultant specialising in air travel, cruise, touring and land packages. I facilitate and build relationships with my clients and help organise travel arrangements, documentation, travel visas and other travel requirements. Building brand awareness is a new project which I have undertaken, with the implementation of social media and content to engage our clients.Aspects of travel which I manage include:- issuing travel documentation- qualifying my clients and making the most suitable recommendations for their travel plans- determining best travel routes and accommodation options for each client- impart information regarding local customs and regulations- issuing travel insurance and qualifying my clients- being a point of contact for my clients before, during and after their booking for matters such as flight changes, passport requirements, changes in itineraries and client feedback.Suppliers and wholesalers which I have direct contact with include:- Infinity Holidays- TopDeck- Contiki- Intrepid- Travel Marvel- P&O Cruises- Royal Caribbean Cruised Ltd.- Princess Cruises

Internship at fashion showroom and agency. Duties include:- data entry- assisting in showroom operations- samples care- sending and receiving samples- use of Sales Force and Mail Chimp software.

My role as Fashion Stylist gave me the opportunity to become the creative drive behind the company's website and overall look and feel. Being the stylist at brandsExclusive not only challenged me creatively but also helped me develop my skills in multi-tasking, networking, brand awareness and understanding the logistics behind e-commerce and running a productive photo studio.My duties included:- preparing clothing racks for models to be photographed in- assisting models in and out of garments- managing multiple photo studios and making sure each shoot runs smoothly- quality control- photography assisting and making sure garments sit properly and are photographed correctly- liaising with buyers and Brand Managers to select key garments for marketing and editorial photoshoots- providing hair and make-up briefs for the make-up artist- styling editorial banner and social media postsFashion brands which I have worked with include:- Hugo Boss- Ermenegildo Zegna- Calvin Klein- Ralph Lauren- Ted Baker- Karen Millen- Nautica- Ben Sherman

Photoshopping images for the website.

Employed in the Sydney Head Office for an international camera sales website. My role involved duties such as:- customer liaising and problem solving- data entry- technical advice for customers- logistics and operations- acting as an intermediary between Sydney Head Office, customers and our Hong Kong Warehouse