• Conducted research and due diligence on the Australian telecommunications market, analysing technology and customer behaviour trends to make strategic recommendations to external partners.• Ideated and proved a new customer onboarding process for the retail bank through customer research and data analysis, driving up to 6.4M of additional annual profit • Conducted analysis on customer data to balance profitability with business objectives driving over $3M in cost-savings• Provided insights from 5+ billion rows of transaction data to assist in the development of the CBA Smart Awards credit card• Ensured regulatory compliance by cleaning and providing accurate and precise data to the Australian Securities and Investments Commission (ASIC) under tight time constraints• Balanced the needs of stakeholders from across marketing, finance and other teams to create performance reporting metrics and develop a dashboard

• Collaborated closely with internal stakeholders across departments to conduct forensic data reconciliation, identifying and mitigating business risks while ensuring clean data was be used for further analysis

• Conducted research on market trends and competitor behaviour along with ML-based forecasting to present acquisition strategies to the CEO and other C-level executives, increasing projected acquisitions by up to 30%• Independently developed Python-based software to automate risk reporting, reducing total process time from by 80%