Kevin Mac Email & Phone Number

Chicago, IL, US

Itasca, IL, US

Itasca, IL, US

• Issue monthly invoices to clients and answering any client inquiries
• Provide monthly A/R analysis and reporting to multiple teams across the company
• Perform collections efforts to minimize outstanding debt owed by clients
• Partner with reporting team to ensure accurate and timely client data within the organizational database
• Execute bad debt entries on a monthly basis with a strict deadline prior to closing the month
• Assist client success managers with client relationships by maintaining professional customer service when interacting with clients

Itasca, IL, US

• Monitor, evaluate, investigate, and respond to disputes received by various clients from various industries
• Efficiently research and present evidence to validate transactions
• Provide a high standard of professional/caring/friendly service while maintaining or exceeding the established standards for chargeback productivity and quality
• Perform link analysis on missed hostile fraudulent transactions as required
• Work with peers and leadership by communicating chargeback anomalies, or fraud trends (based on received chargebacks), and sharing ideas and information

Columbus, OH, US

• Assisted customers in their needs upon entering and walking around the store. Used Express selling model in order to execute sales effectively and efficiently.
• Handled cash and credit transactions at the register.
• Completed floor sets, which consisted of overnight shifts setting up new displays for the store every month, using time management skills to finish the display before the store opened.
• Maintained a clean and neat store during busy peaks throughout the week.
• Trained new employees sales model and tactics, customer communication skills, and Express requirements of clothing displays when customers are in the store.

Chicago, Illinois, US

A great leadership opportunity where I coached campers in sports and activities. Participated in daily calendar activities, ex. Crazy Hair Day, Capture the Flag Day. Helped teach campers every week during field trip which consisted of museums, aquariums, and the zoo. Assisted lifeguards in the pool during swim lessons to help campers learn how to swim or.