Kevin Macbeth

Kevin Macbeth Email and Phone Number

Vice President, Customer Experience & Contact Center at TurningPoint Healthcare Solutions @ TurningPoint Healthcare Solutions
Kevin Macbeth's Location
Denver Metropolitan Area, United States, United States
Kevin Macbeth's Contact Details

Kevin Macbeth personal email

About Kevin Macbeth

Kevin Macbeth is a Vice President, Customer Experience & Contact Center at TurningPoint Healthcare Solutions at TurningPoint Healthcare Solutions. He possess expertise in call center, change management, cross functional team leadership, metrics, process improvement.

Kevin Macbeth's Current Company Details
TurningPoint Healthcare Solutions

Turningpoint Healthcare Solutions

View
Vice President, Customer Experience & Contact Center at TurningPoint Healthcare Solutions
Kevin Macbeth Work Experience Details
  • Turningpoint Healthcare Solutions
    Vice President, Customer Experience & Contact Center
    Turningpoint Healthcare Solutions Jan 2023 - Present
    Lake Mary, Florida, Us
    View
  • Honorhealth (Scottsdale Osborn Hospital)
    Patient Transporter
    Honorhealth (Scottsdale Osborn Hospital) Nov 2021 - Jan 2023
    Transported patients by wheelchair, stretcher, bed, or chair and non-patient moves to and from designated areas or departments. Complied with all safety protocols when transporting patients and materials. Used proper body mechanics. Ensure patient safety when transferring a patient to and from multiple surfaces and/or devices. Operated a company-issued mobile device.
  • Express Scripts
    Senior Director - Patient Contact Centers
    Express Scripts 2008 - 2019
    St. Louis, Mo, Us
    Led results-focused execution for Patient Rx Servicing centers; 4 geographically dispersed locations, 4 virtual work at home markets, and 4 onshore/offshore BPO partner sites servicing 40 million multi-channel interactions annually. Provided people and process leadership charged with servicing clients including new service development and implementation, workflow improvements, client-service enhancement, and management of large strategic projects. Administered an $85M operational budget and indirectly managed 1850+ employees while supervising 7 direct reports.
    View
  • Express Scripts
    Pharmacy Operations Director
    Express Scripts 2007 - 2008
    St. Louis, Mo, Us
    Oversaw front-end pharmacy operations supporting the company’s largest client, the Department of Defense. Implemented supply chain management processes to ensure timely processing of patient prescriptions while meeting strict performance guarantees and metrics. Managed $12.3M operational budget with a staff of nine and 225+ indirect reports.
    View
  • American Express
    Senior Director - Credit Operations
    American Express 2003 - 2007
    New York, Ny, Us
    Directed credit customer servicing of Corporate and OPEN product portfolios within an inbound and outbound call center environment. Provided extensive support to proprietary offshore servicing center in Gurgaon, India, improving overall customer satisfaction. Handled $20+M operating budget and team of seven direct and 125+ indirect reports.
    View
  • American Express
    Director - Telephone Service Center
    American Express 2000 - 2003
    New York, Ny, Us
    Led team of six front line team leaders and four Six Sigma professionals in servicing, sales and support of 1.5 million American Express card members monthly. Accountable for $69M department operating budget, MIS reporting, space planning, and service delivery platform testing and deployment.
    View
  • American Express
    Additional Roles:
    American Express 1993 - 2000
    New York, Ny, Us
    Director, Telephone Service CenterCenter Manager, Irvine Business Travel Customer ServiceDirector, MIS Media ServicesTeam LeaderSr. Credit Analyst
    View

Kevin Macbeth Skills

Call Center Change Management Cross Functional Team Leadership Metrics Process Improvement

Kevin Macbeth Education Details

  • Thunderbird School Of Global Management
    Thunderbird School Of Global Management
    International Management
  • Western International University
    Western International University
    Management

Frequently Asked Questions about Kevin Macbeth

What company does Kevin Macbeth work for?

Kevin Macbeth works for Turningpoint Healthcare Solutions

What is Kevin Macbeth's role at the current company?

Kevin Macbeth's current role is Vice President, Customer Experience & Contact Center at TurningPoint Healthcare Solutions.

What is Kevin Macbeth's email address?

Kevin Macbeth's email address is ke****@****ail.com

What schools did Kevin Macbeth attend?

Kevin Macbeth attended Thunderbird School Of Global Management, Western International University.

What skills is Kevin Macbeth known for?

Kevin Macbeth has skills like Call Center, Change Management, Cross Functional Team Leadership, Metrics, Process Improvement.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.